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15 Passenger Van Rental in Virginia Beach, VA
5329 Virginia Beach Blvd
Van Rental & LeasingAutomobile LeasingTruck RentalCar Rental
It's been a while since renting with Enterprise but the Customer service was great. I did have to call though to get my security deposit back, but other than that if I need to rent a vehicle it will always be with Enterprise.
2.U-Haul Moving & Storage at Plaza Trail
140 S Plaza Trl
Self StorageMoving BoxesTrailer Renting & LeasingBoxes-Corrugated & Fiber
I rented a 26' Long U-Haul for one day, I put around 75 Miles on the truck in a 10 hour time span, mostly interstate driving. The Truck had 149,000 miles on it, The radio did not work, but was turned all the way up, so the first big bump I hit, I thought the world was coming down when the radio would "static" The truck made an unbearable squealing, the transmission sounded like it was going to go soon, along with the U-joints. The Glove box was broke, At a stop for any amount of time, you could smell exhaust. I stopped to fill the truck up with gas, I put the truck in park, and pull the parking break. I notice the (P) and Service Parking Break light was on. (Thank god) So I let my foot off the brake (the regular brake), and the truck starts rolling! Its a good thing I noticed the warning lights (which I normally wouldn't) or somebody could have BEEN KILLED! Needless to say, I could not get gas, without the truck rolling down the hill. So I called the store (S Plaza Trail Location) not in a professional way, but still not rude, The guy told me, "Well, there's nothing I can do about it, Called Roadside Assistance" I called road side assistance, (four times before their system didn’t hang up on me), and they go thru there protocols, and dispatch me a maintenance truck. The maintenance guy’s passenger drove my truck back to the location, and Left me stranded there, (not the Maintenance guys fault) because I had my car keys, and my car was at my house (My friend was going to follow me back to return the truck, and he doesn’t have a vehicle). So I stood outside in the rain, waiting on a cab. I wake up, I did not receive a phone call from the service counter where I rented the truck, but I did receive the receipt where they charged me for the gas WHEN THEY KNEW THE TRUCK WAS BROKE DOWN. This ultimately ended up overdrawing my account. (I could afford the gas; I couldn’t afford their fees) I called the location and asked to speak with the manager I was told that the manager was out of town for 6 weeks. I then asked to speak with the 2nd in charge. He was “unavailable” I told the serviceman that answered what had happened, and wanted to speak with the highest person there right away. I was told he would give me a call back (this was at 8am, it is now 1027PM with no call back)
3.Budget Car & Truck Rental
316 32nd St
Car RentalTruck RentalMoving-Self ServiceTrailer Renting & Leasing More InfoPREFERRED
Van Rental & LeasingTruck RentalCar RentalAutomobile Leasing
Staff very helpful getting us the right size car we needed. I had reserved one that was much too small for our needs.
5.Dads Car Truck and Van Rental
12916 Jefferson Ave
Van Rental & LeasingTruck BodiesTruck Service & Repair
If you need an auto rental and need it now, come on down to Dads Car Truck & Van Rental for direct cash rentals immediately.
6.Thrifty Car Rental
3345 N Military Hwy
Car RentalTruck RentalAutomobile LeasingVan Rental & Leasing
7.Dollar Rent A Car
2200 Norview Ave
Car RentalTruck RentalAutomobile LeasingVan Rental & Leasing
i wish I would have known my boyfriend could not make a reservation for me and pay for my rental car. When I arrived I was not even greeted. They put an 83 dollar hold on my account (when my boyfriend had already made reservations and paid thru Hotwire) .. That was fine, charge my card. After all I was going to be the driver. So to my knowledge you cannot book a reservation thru hotwire and have someone pay the bill so you can walk in and everything be easy. They had no record of anything. That's fine I was patient showed the woman at the counter my confirmation that it was prepaid. She did not feel like explaining anything to me nor try to help me understand what else I could do. So I paid, got my car, and went about my business. So they charged my account 83 dollars. Then charged my boyfriend as well as the insurance. On my documents it doesn't show the same, so I called, and I got another woman who didn't want to go out of her way to answer a few questions. They do not accept third party insurance. So they deleted the charges of the car off my boyfriends account but he was being billed 45 for insurance. My experience with this company should not alter someone's choice but I would not recommend. There are nicer companies who won't give you a confusing run around. To me, it felt like every single employee hated their job and did not want to provide any customer care. I shouldn't have to feel like i am bothering someone. It's all very basic and I wasn't asking for much. I will not be back next time.
8.Payless Car Rental
NORFOLK International Airpor
Car RentalVan Rental & Leasing
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