This was the second online mortgage company I've used. Generally, I'm not a fan of the whole real estate process. I think its full of people who have no idea what the regulations are, particularly since the whole financial mess these past few years. As with all things, do your homework! The reason I go with online mortgage companies is because they generally have a lower cost for the loan. If you do what's in your control, mainly, your homework and get your paperwork in ontime, then its a matter of finding a knowledgeable and cost effective mortgage company. Of ALL the mortgagors I've used, and I've used local reps from Bank of America and Wells Fargo in addition to online, I have to say Aurora seemed to have the mortgage process fairly well defined and executed very well. Of the online mortgagors I've used, and I'll name the other one because I want people to reconsider them, (American interbanc), Aurora by far was the better of the two. They had better staffing that were knowledgeable, answered my questions, dealt with changes in the options that I wanted, and followed up with me in a timely and efficient manner. Particularly, Stan Schurtz. He was kind, answered my questions and was more aware of the regulations and the changes that have occurred since the financial debacle.Aurora was able to get my loan turned around within 2 1/2 weeks. It was stressful as I had just switched mortgagors (American Interbanc) because of delays and mis information both from them and my real estate agent. Still, Aurora pulled through and I am grateful.Thanks Stan!PS, I didn't give a 5 star mainly because I did end up paying a little more that I had expected. Had I more time I would've shopped around again. i'm sure there are other places that may have met my cost requirements. However, I would give 5 stars to Stan Schurtz and his team. They were great folks.
I tried 2 other mortgage companies before Aurora and I walked away from those after few weeks into the process. Ameri Save was one of them and I would suggest everyone to stay away from Amerisave. I canceled the whole thing after paying for credit report and appraisal. They were that bad. I almost decided not to refi anymore, but a friend of mine suggested Aurora. I have to tell you, I was little skeptical before making that first phone call, but I am glad I did. These guys were very good, Stan Mitchell especially and then Marzetta with closing. Their process was as simple as it can be. They were quick with responses, status updates and follow-ups. It would a been even better and easier, if there is a way to upload all the documents onto their website instead of sending emails/faxes. Thank you Aurora. Keep up the good work.