08/16/2012
By: wisernow23
Enterprise Rent-A-Car
They take reservations, but they do not actually have a vehicle when you arrive; if they do, it is not the type you want. We made a reservation on a Friday for a full-sized vehicle. After several minutes of waiting, along with many others customers experiencing the same problem, I wound up with a mid-size vehicle that just happened to be returned at that time. We returned the vehicle on Monday for a free upgrade, which was nice, but inconvenient. When we returned the vehicle the following Friday, it was the same situation: a room full of customers complaining how they made reservations but no cars were available. Several days later, I responded to an Enterprise telephone survey, which was apparently submitted to the main office for the Vidalia branch (located in Dublin). When the manager of the main office contacted me regarding my poor experience with the Vidalia branch, he actually interrupted my explanation and put me on hold for several minutes! Not very reassuring.The gentlemen who work there were professional and seemed very efficient with the paperwork, but the operation (in terms of reserving a vehicle) is shoddy at best. Your best bet is to simply show up when they open...otherwise go somewhere else if you can.
Tips & Advices
Although special insurance isn’t always legally required for a moving truck, all auto insurance providers and moving specialists suggest you buy the special policy from the moving truck company. This is because most auto insurance policies have exclusions for covering vans and trucks over a certain size, and also because auto insurance will not cover the personal property inside a moving truck.
In order to drive a rented moving truck, a person must be on the rental agreement. Just as with rental cars, getting another driver put on your rental truck agreement may carry an additional fee per day.
Moving truck rental cost does not include the fuel cost. Make sure to find out from the rental company if there is anything to know about the type of gas the truck requires, as well as the location of the gas tank.
The rules about moving trucks and weigh stations vary somewhat by state. Some states do not require trucks to stop if the occupants are doing a personal move, not commercial moves. Others require all commercial trucks to stop, regardless of what they’re calling. When in doubt, stop.
Yes, pets are allowed in some moving trucks. However, all moving companies clearly state that renters should not put pets in the cargo area, and that pets should be in a transport carrier or properly harnessed for everyone’s safety. Moving truck rental companies all have clearly posted pet transport safety tips that you should review before moving day.

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