Camera Shops in Victorville, CA
14931 Dale Evans Pkwy
Photographic Equipment & Supplies
2.Advanced Camera Technology Systems
15839 Dalscote St
Photographic Equipment & Supplies
3.Kurt's Camera Repair Inc.Serving the Victorville, CA area
Photographic Equipment & SuppliesMotion Picture Equipment & SuppliesPhotographic Equipment-RepairPhotographic Equipment & Supplies-Wholesale & Manufacturers
FREE sensor cleaning with any major repair.
We judge a company on his capacities to answer to problems. Kurt's Camera repair showed me they their incapacity to meet problems from the beginning (on the 3rd of November) till today (on the 9th of January). I do hope that they will manage to face the issues they have as soon as possible. I'm tired of waiting for my lens to be working! I write this review today because I feel totally discouraged with working with Kurt's Camera repair. On the 2nd of November, she unfortunately let my bag with a 120-300 sigma lens fall down and this lens got broken (Automatic and manual focus...). Kurt's Camera announced me by phone 4 days so I send it to them. They gave me a repair estimation of 403 $ and they told me it would be ready only two weeks later. They explained me that it would take 8 days before they would receive the pieces needed. 10 days later, I called them. They told me they would receive it the next day and that it should be ready in two days. They told me that they would let me know. Two days later, because I didn't receive any news from them, I called them back. They told me it was a little longer that they expected but that it should be finished and send at the end of the day. But no. I had to wait 5 more days and I called them at the beginning of the next week. Well, they explained me they couldn't fix it and that they had sent it to Sigma. I finally received it on the 9th of december, about a month later than I was expecting at first. I of course asked for a discount and they offered me less that a 10% discount (30 $ on 404 $) which I thought was very little. I spoke a lot to Mike the manager and he told me that they had to pay Sigma (300$) and that the work took more time than expected. I do understand that. But a customer can't pay more (or just a little less in my case) because this company is enable to make a good estimation of the repairs, and has to send it to another company because it isn't able to repair it at all? I said to him that sometimes a company looses money on one affair and that the important for them is that they learn something from it. I managed to have a 25% discount which I felt was ok (figuring the lens would be working and that I wasn't going to loose one more month, at least, it isn't working yet!). Having this amount of issues with the same customer is unacceptable. So I received it 3 days later. I tried the lens and even if I could hear that the focus ring was making more sound that usual, it was working! I did use the lens some days later making only 20 shots and it was working, but some days later, I took it for some more photos and it wasn't working anymore. The ring that was making noise at first didn't manage to turn to do the automatic focus. So I had to send it back to them (which cost me another 30 $). They sent it back to Sigma. I do understand that the responsibilities on the issues are both from Sigma and Kurt's Camera, and it seems that it would have been the same if I had sent it to Sigma directly, but from my experience, Kurt's Camera wasn't able to make a good estimation of the work that had to be done, they weren't able to work on it, they didn't give me the service a customer would expect especially when the company is meeting that many issues (for instance since I sent back the lens to them they sent me an email to let me know they had receive it and that they would inform me but they didn't come back to me from that day), they at first insisted to give me a discount that wasn't fair at all from my point of view, it does seem that they didn't make the tests that should have been done on the lens, it looks like they don't have a working relation with Sigma that allows them to have a very quick work done when something is urgent. I'm right now 60 kms away from San Diego and I'll call them later today to know when the lens will be fixed. I should be in Mexico but instead I'm waiting for my lens to be repaired, at last! Hoping my lens will be, at last, working.
4.Oceanside Photo And TelescopeServing the Victorville, CA area
Photographic Equipment & SuppliesLab Equipment & SuppliesTelescopesNo Internet Heading Assigned
My wife and I went here to take a look at telescopes and determine what we might like to purchase online. It was during the Christmas season, and we had our two small children with us. We had a lot of questions, and all the telescope people were busy helping other people, so the photo guy made himself available. We went through our list of questions, about every model in which we were interested, and he new the answers. As I intimated, we usually buy this kind of thing online. However, their prices were competitive, and the staff was knowledgeable and very helpful, so we made our purchase in the store. Don't listen to the other reviewer, and his ""I'm Latino, so nobody helped me"" attitude. I'm Latino, as well, and we had a great experience.
5.Davis Camera Shop
376 N D St
Photographic Color Prints & TransparenciesPhotographic Equipment & Supplies
This is for their camera repair part at Davis. Do not waste your time going there at least for camera repair?! I have a Canon G12 camera and gave it them for repair. The lens was stuck and was not retracting. I thought use a local store and possibly will get a better deal! Waited for a week for their estimate. Gave me estimate close to 200 $. I still asked them to repair it and agreed with their quote. Received a call few days later suggesting that does not worth repair?!!! I still told them if they can fix it with that price, I still want it repaired. Waited another week or so and finally received a call that they cannot repair it and there are "other issues" with the camera. Asked them on several occasion to talk with their repair guy and was told, "he does not speak with public". Asked them to give me further details on "issues" with my camera, they told me they will talk with their tech and call me. 3 weeks has passed and nobody called me! In the meantime I sent my camera to Canon service center (in CA) and they charged me exactly the same price Davis people asked for and camera has been fixed and shipped back to me and it all took less than a week! Really amazing and excellent service from Canon service center! I believe at Davis at least their camera repair person is not honest and is just waste of your time and money going there!
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