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(724) 567-7317

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139 Columbia Ave, Vandergrift, PA 15690

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Dentists

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Insurance: Delta Dental PPO, Delta Dental Premier

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  • Cathleen G.
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    Edited: 04/27/2017

    Wow!! I called just to see if Dr. Garrett accepted my insurance. The Secretary that answered the phone was completely unprofessional and rude to me. When she answered the phone, you could immediately tell she was going to be "that person." I began to ask her if they accepted my insurance and without the slightest hesitation she tells me "we do NOT accept your insurance." Even though she sounded disgustingly rude over the phone I said "Oh ok thanks anyways." All I get back was an "mhm, yeah, BYE." Now she is not the only Secretary from a dental office to tell me that they dont accept my insurance today. Which is fine, its obviously it's not they're fault. Just telling me what I needed to know in the first place. But for the few seconds i was on the phone with this woman she managed to really get under my skin. From the tone in her voice, to the way she talked to me. I would have said something to her or asked to speak with someone else if she wasn't so eager to hang up. I MEAN THIS IS PART OF YOU'RE JOB LADY!! TO POLITELY ANSWER THE PHONE!! Im an understanding person, and I myself understand everybody has bad days. But to talk to me like the way she did was so uncalled for. This is the first bad review i have written on any business or on anything in general. I'm not one to complain, but this woman's voice, and the way she acted over the phone was so irritating. I actually came on here, looked the business up just to personally wright a review about it.

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