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09/20/2012
By: pam.aitchison.9
Keyes Lexus
Don't trust their service department. I bought my car here and have taken it here for service ever since. I liked the loaner cars and courtesy. But this time my service rep tried to pull a fast one...three times. I brought it in for normal maintenance and to check the rear suspension. I was told they would check it and let me know if it needed service. So I asked how much if we do the work. He said $575.00. Then he printed the repair order and it had a request for an additional $800.00 worth of service I didnt ask for. He said sign here and we'll get you your rental car. Good thing I noticed it, cause he sure didnt mention it. He apologized and said it must have been 'recommended' last time I brought in the car. I made him take it off the order. Later that day, I get a call from the tech who says I need new shocks. How much I ask.? $1200.00. They were $575.00 EACH. I declined. When I picked up the car, the rep says no rush on the shocks mine were ok, but they would eventually need replacing. Watch your back. They cannot be trusted.
04/09/2016
By: bboksar
Keyes Lexus
Worst experience with car dealership. I had lease with Keyes Lexus which is ending next month. Call to the dealership and set up an appointment with Linda10 AM. She appeared at 11:15. No sorry, nothing. Then we worked out numbers and choose a car. My down-payment was $1210. I've asked what it's covering. Was told First month lease, and all other fees.Financial officer tried to get first month leas . He told me that they didn't put first month lease. I ended up not to paying it. But they tried. Then they didn't have spare key. Waiting and waiting. Then they offer me to come back later, get a loaner... I refused. They agreed to bring and set it in my place. Then they tried to give me a car without inspection, but I checked and no documentation were in the car. What a surprise. And then they were not able to find it. I ended up driving my old car and then later they brought my new one. What a waist of my weekend time. For sure it will be my last lease with this dealership.
03/07/2013
By: jona.ohana.1
Keyes Lexus
After going to several other dealerships in a hunt for the ultimate gas saver, we were left saddened that we couldn't get approved even with excellent but newer credit (3 years of multiple trade lines).Reason being we had another car loan, and banks would approve us only with the trade in of our current car. Luckily the guys at toyota , John Yeghiayan & Ali Shayan toyota worked hard to get us approved and numbers that we could work with.Kudos to Toyota financial as they are a behemoth of an institution, they are very forgiving when it comes to credit and will try hard to get you into a car.At the end of the deal John Yeghiayan & Ali Shayan not only got us into the Prius we wanted, but got us a fantastic deal. We are ever so pleased with Keyes Toyota of Van Nuys and will be doing more business with them in the future. If anyone is looking to a car do yourself a favor and call Ali Shayan / John Yeghiayan. 818-782-0122.
11/09/2009
By: casesnoe
Keyes Lexus
Nothing new here. A typical dealership service department. Pull up, wait for a service agent to put a numbered magnet on the top of my car. Then they take me into their little rooms and pull up the service history of the car. They then try to tell me I need various services and estimate the price. All of this without opening the hood, starting the car, or even walking around it. When I have given in to their suggestions the service was performed in the estimated time. However, I have been quoted (on numerous occasions) service items that I did not need and/or were greatly overpriced when I shopped around at local mechanics. This place is ok if you need your car repaired and are not concerned to pay a premium.
05/22/2012
By: gary_
Keyes Lexus
I leased a 2012 Toyota Camry from Keys Toyota last week. I have previously leased from a couple of other LA area Toyota dealers, but none made the experience easier or more enjoyable than Keys Toyota. Everyone from the salesperson to the finance manager to young man who delivered the car to me was wonderfully helpful and friendly. My salesperson helped me find the right car at the right price. There was absolutely no "push" from anyone at Keys to get features or add-on's that I didn't need. This is my fourth BMW and probably only one of many, but I know where I will be going to get my next one!! I was very much satisfied with the service I received.
07/05/2012
By: rowenadew
Keyes Lexus
My family has now purchase 5 cars from Linda Barrera, she is truly a blessing. She is very patient, has a abundance of knowledge of the automobile industry really made it easy for to pick my dream car. I will always return to Linda she is a amazing professional. So, make sure you ask for Linda if you want a superb service and deals, you can tell her that you saw her recommendation from the Internet!
03/09/2013
By: sutlive
Ferrucci Auto Collision Center
If your car needs body work roll in to Ferrucci's. I highly recommend them. My Volvo had been hit by a concrete pole [twice] and the job they did was quick and amazing. I did not want to file on my insurance and their quote was super reasonable. Thanks guys!!!
03/09/2013
By: carliora1
Volkswagen Van Nuys
I brought my vehicle to VW Van Nuys for the first time and had a great first experience. I brought my vehicle in the second time, and also had great service. Thank you VW Van Nuys service department.
04/25/2013
By: robert4784
Ferrucci Auto Collision Center
My car was fixed sooner than I thought great service and customer service I was very satisfied and will visit again in the future highly recommend this place these guys know what they're doing.
04/27/2013
By: teresaaa6
Volkswagen Van Nuys
Mike who helped me in the service department was fantastic.He always takes care of me and treats me kindly, which is hard to find in the service industry
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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