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01/25/2017
By: Smiling couga R.
Nonstop Auto
There is no mechanic quite so wonderful as Stanley Norwoods, especially if you are a woman. I dislike having to put that out there, but the fact is, women most dfefinitely do get charged higher prices and are subjected to blatant fraud by many mechanics. I once put a dab of pink nail polish on an engine part that needed replacing, knowing the mechanic would show it to me. He didn't disappoint, except he showed me a part that looked nothing like the one I'd dabbed the polish onto, so of course I didn't need to look for the dab of polish. I told the mechanic I'd have to talk to my husband (I'm single), got my car back and got the hell out of there. Every mechanic I went to after that, did the same damned thing, until I told the last one that I'd marked the part, quoted him a price that a male friend had called and asked for ahead of time, and told him to fix the damned car or I'd report him to the state agency that issues his license. Got 'er done, pronto. This will NEVER happen with Stanley, Ladies. Stanley is a gentleman who looks out for and takes care of women with respect and consideration. Ladies, you will never be overcharged or lied to or ripped off by Stanley. In his old shop, the walls of the waiting room were lined with his numerous training certificates. There's nothing he doesn't know about your car; but if he is swamped with work and thinks another mechanic could do it just as well, he will refer you to that mechanic. He doesn't have a bad bone in his body. He will call you and tell you exactly what is wrong, he will spend a lot of time trying to get you the best deal by shopping around for the most inexpensive reasonably good parts if you're broke, or he will find you the best quality part at the best price, he will go to junk yards searching for parts, he will go online searching for parts, he will do the best work and never cut corners, he'll take pictures and send them to you for your approval or information, he'll let you know if he comes across another problem, and no matter what, he will always work with you for the best possible solution that gets you back on the road again asap, and he will keep you updated by phone the whole time. There have been times when he came by my home to pick up my vehicle, there have been times when he gives me a ride home after I drop off my vehicle, there was one time when he sent a mechanic to change out the starter in my truck because I couldn't afford the $50 flatbed tow by his buddy Jim (yes, really, $50 for a flatbed tow!). You will love the treatment you get, and you will begin to dread the day that Stanley retires; I know I do! Best of all, Stanley loves kitties, he takes care of strays around his shop and his home, and he loves to see pics of mine. Run, don't walk, to the shop on Lull Street in Van Nuys. You won't regret it.
01/10/2014
By: Lily K.
Car-Tech Auto Collision
This review is to comment the excellent service provided to us during our recent claim by Car-Tech auto collision. I took my Mercedes CL 500 when someone backed into my car and destroyed the bumper and rim. Car-Tech's representatives' attention to detail and customer service far exceeds any other repair facility. Owner of auto body makes sure every aspect of your concern is revived with you and that you have a full understanding about what your car needs are. They did a wonderful job of repairing everything and matching the paint so perfectly that it is impossible to tell it was ever damaged. The work Car-Tech alone at the shop appears to be of the highest quality. We appreciate the prompt, courteous and professional attention we received from Car-Tech's representative. I would recommend Car-Tech to everyone.
11/11/2013
By: sgdf55
AutoAid
Finding a reliable car service/repair shop I guess is always a challenge for most of us especially women. I found Auto Aid and Rescue thru AAA and I've had my car serviced by them probably three times already. They are very efficient, trustworthy and have great customer service. The first thing that caught my attention was the cleanliness of the place. I felt comfortable right away. David was very professional and helpful. He explained everything to me and I didn't have to wait long for my car to be serviced. I didn't mind waiting though as their waiting area was equipped with a TV, coffee, kids play area (good for the moms) and most importantly a super clean restroom. Thanks to Auto Aid and Rescue ... going to a car shop will not be as unpleasant anymore..
05/05/2014
By: Jovanny Y.
AutoAid
I was very impressed by the honesty and fairness of this company. We called up about a possible problem with power steering. They found the power steering to be fine but diagnosed a problem with an axle which they recommended replacing; we approved this and they ordered the part. Then they checked out a couple of other things and advised us against doing any work on the car since they believed we would end up having to fix too many things and end up investing more in the car than it was worth. They charged us nothing for about an hour of their time running diagnostics and saved us a lot of money by being honest with us even though it meant that they lost some potential business today. We will certainly return with another car some day.
08/28/2013
By: gaill830
AutoAid
Brought my car here, at the suggestion of a friend. I was extremely nervous because I don't know anything about cars and didn't know if I was being overcharged (being laid off, I was weary of the cost). I had lots of questions. I met David and he was extremely patient. My car needed quite a bit of work and he explained everything that needed to be done, which parts should be fixed immediately and which parts we had a little more time with, what everything did and the breakdown of cost. AND, the best part, when I picked up my car, it had been washed! I am very appreciative of the service I received from David and the crew at AutoAid.
01/24/2014
By: snicholas565
AutoAid
On a rare occasion, you get to review a business that is just stellar. In LA, it's doubly rare. But in LA, to be able to review such a business and then realize that it's family owned and operated...well, it's like you're transported back to Main Street USA, in the 50s, where the mechanic tells you exactly what's what and everyone knows your name and you can stop holding your breath because you're going to be treated like a real person rather than a "mark" to gouge for as much money as possible. Such an idyllic place exists at AutoAid.
10/25/2013
By: bradleya938
AutoAid
I needed an oil change and had my 3 and 5 year old boys with me. I went to Auto Aid with a last minute appointment and they made me and my sons feel so comfortable. The job was done quickly and efficiently. My sons were playing at the kids' corner and I felt at ease knowing that all of us were being taken care of. They did an amazing job and I highly recommend Auto Aid for anyone who is looking for excellent service, competitive prices and trustworthy people. Thanks Auto Aid for being the best in LA!!!
11/18/2013
By: maas2012
AutoAid
For over 20 years, I have been a customer at Auto Aid. Whenever there is an auto problem or I just want a tire checked I go to Auto Aid. They are friendly and won't talk over your head like some mechanics do, especially if you are female. Any problem with my car is easily explained by Jack or his son David Bulko. Understanding the problem makes it easier to make a decision on what to do. All work is guaranteed for 12 months and you can trust them, I do!
07/21/2014
By: Angel L.
AutoAid
The experience was even better this time if that's possible. I have been going to AutoAid for years and they have always gone out of their way to provide good service; those little things that most mechanics would never dream of doing. Per was a delight and made the chore of having to bring one's car in as easy as possible. The lift home and pickup service are superb. The car is running smoothly. My only complaint...I missed seeing Jack's friendly face.
02/19/2014
By: judithh290
AutoAid
Service is exceptional, always a quick diagnosis and repair. Fair pricing, efficient mechanics and the business is family owned and operated! They give a complete and thorough check on the vehicles, and will give an honest assessment of necessary repairs, I never feel as though I am being "sold" a job I do not need. Absolutely nothing negative to post for this great auto repair shop. (And yes, you are always greeted with a warm and friendly smile)
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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