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Princess Cruises Corporate Headquarters in Valencia, CA
Serving the Valencia area. Save On Your Next CruiseGuaranteed Lowest Price
1.Princess Cruises Corporate Headquarters
24844 Avenue Rockefeller
NEED HELP FINDING LOST LUGGAGE? DON'T CRUISE W/ PRINCESS. 5 of us booked an 11 day Baltic cruise with Princess. It wasn't cheap, and we spent MONTHS deciding which tours to book, what clothes to purchase & take along, for this once-in-a-lifetime trip. We traveled Chicago to Amsterdam, then Amsterdam to Copenhagen. NONE of our luggage arrived with us. We filed claims & reports, and left for the Regal Princess, figuring we'd see our bags the next day. Long story short, 2 in our group got their bags on day 4, 1 got her bag on day 6, and TWO STILL DON'T HAVE THEIR LUGGAGE 3 days after the trip ended. Princess' onboard Customer Service staff were grossly inadequate in taking ownership of the problem, giving lame responses that "we call the airlines daily for updates, but no one seems to be able to find them", or "they should be here soon". I plan to keep posting our progress EVERY DAY, so all of you can see how well Princess takes care of passenger problems. Stay tuned.
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