Beyond The Basics in Upper Marlboro, MD with Reviews - YP.com
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11/10/2016
By: Khary M.
Maid Brigade
Here's the short version of the story.The maids arrived 9am on Friday, Oct 28. Upon arrival, I pointed out to them that my kitchen has 2 refrigerators, and left them to their task. I received a phone call at 9:07 stating that the maids needed another 30 mins to work on the kitchen, and that would be an additional $68. My family came home and went into the fridge later that evening. They discovered the fridge I saw the maids cleaning still had a few stains. In addition, the fridge door wouldn't shut anymore. After that, I checked the second fridge and discovered it wasn't cleaned at all. I might have called Maid Brigade at that time, but it was after hours on a Friday. They were closed for the weekend. I called Maid Brigade on Tuesday, Nov 1 to let them know I was dissatisfied with the job they did on my fridge. I was told that they only certify their work for 24 hours, and that I was basically out of luck. I asked to speak to a manager. I was put in touch with Tina Johnson. I explained my situation and was met with what I'd describe as a lack of concern. She told me that Maid Brigade Of Upper Marlboro doesn't issue refunds. The most I'd be able to get was to have the maids come back and fix the job, if I called them within 24 hours of the service being done. When I asked her if there's nothing she can do, she asked me to send her pictures of the fridges, and she'd get back to me. Once I sent the pictures, she told me that the fridges look clean to her, and she didn't see what the problem was. I'm the customer, and I'm telling her that the job wasn't well done. She's made little to no effort to correct the work.I would discourage anyone from using Maid Brigade Of Upper Marlboro in the future. In my opinion, $283 is too much money to pay for one floor to be cleaned, and to still have spots that are unsatisfactory. If you're looking for your time, money, and patronage to be respected, I'd suggest looking for some other service.
Tips & Advices
Commercial cleaning companies are not required to carry liability insurance, but it offers valuable protection for both business owners and their clients. Liability insurance covers property damage, bodily injury, and advertising lawsuits, and it also assists with costs related to broken furniture and equipment. When evaluating commercial cleaning companies, choose one that provides liability coverage for your own protection and peace of mind.
Many services offer long-term contracts that include regularly scheduled cleanings. These contracts sometimes, but do not always, result in discounted prices. Most cleaning services offer discounts in exchange for customer referrals.
Homeowners should review their cleaning service's damage/breakage policy. Some businesses compensate for damaged items, while others do not.
Not always. Before hiring a cleaning service, homeowners should confirm the company verifies its employees' identities and performs background checks. Those planning to hire a self-employed cleaner rather than go through a business should inquire about background check options available from their state's attorney general.
  • The annual costs. Weekly services quickly add up, and homeowners may need to pay additional taxes if they choose a self-employed cleaner.
  • Language barriers and miscommunications. Some professional cleaners might speak English as a second language .
  • Background checks and employment verification. Homeowners can be held liable if they employ a person not legally permitted to work in the U.S.

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