Best 30 Pet in Universal City, TX with Reviews -
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By: Dominique S.
Polly's Pet Shop
This pet store is tragic. The people are tragic. The cleanliness is tragic. The cockroaches are tragic.
By: Kate M.
Greener Grooming
I am new to the area and have 2 shih tzus that I have tried to take to a couple of other grooming shops and they would NEVER do as I asked. The hair cuts were never to my liking. My dogs seemed restless and unhappy. One of my dogs had hip surgery and they would disregard my statements and would keep my babies for hours on end. The groomers at Greener Grooming took all of that into consideration. They took good care of my babies. They looked good and left happy and feeling good.The owner fit me in after we had originally spoken on the phone and ended up giving me FREE grooming due to the fact that she (and I) hated what the last recent groomer had done to them. They "fixed" my dogs! I've made my future appointments. Very happy
By: Faith D.
Greener Grooming
I thought I could ask if I could leave flyers for a animal adoption Im having. I spoke with a big blonde woman (not the manager), she ignored my request to talk to the manager, I showed her my flyers & I said.. I wouldn't want these thrown away, hopefully yall could display them? Out of nowhere, she slammed the door in my face & ignored me. I was taken aback, she said Nothing to me! I knocked on the door & got ignored. I left confused & upset. It's fine if she or the manager (who didn't come out btw) didn't want to post my adoption event for shelter dogs, but at least talk to me like a person instead of acting like a rude person. My boyfriend brings his dog here-Not anymore! What kind of people run this place?How do yall treat the dogs?
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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