Jeep Locations & Hours Near Universal City, TX -
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By: Leah R.
Kawasaki Of Universal City
The best place ever! Very knowledgeable staff and trust them with all my needs! Jet ski, motorcycle, Mules, and so much more! Highly recommend
By: joann.diones
Kawasaki Of Universal City
These people are some of the rudest staff I have ever dealt with in my entire life.I call one day to ask for assistance about my bike and the lady was very rude on the phone...she talked to me like I was stupid and stated in a very rude tone "we cant do anything unless yo have your motorcycle here and we don't do keys, so what do you want to do?" I get to your shop and ask one of your sales people for advice about my bike not being able to start because I cant turn the key. I asked the salesperson (an elder gentleman) "what if i wanted to get a new key" and he says to me "a whole lot of money". He says "wait a second" and walks off...10mins later he never returns with any kind of advice and continues to talk to the two ladies in the back. So i end up going to the guy working the counter..he tells me "there's really nothing we can do, other than have your bike brought here" I ask him, "ok, so can you guys haul it" this man tells me "yes, but we never know when our haulers show up" are you freaking kidding me???How do you not keep track of your employees?? I was planning on purchasing a new bike from you, but your customer service is very lacking and needs some strong imrovement.
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By: georgedarcy2000
Kawasaki Of Universal City
I bought a 1994 Voyager 12 , New just assembled 94 in 99 well it was new and was inspected no break lights, forgot all about checking the little box so if injured or layed up payments was insured , and was told that was my problem, they paied a local to inspect and actually put the MVI sticker on the new bike, I had to have a hip replaced and due to the salesman slick work I lost the bike and all MY accessories intercom chrome everything... The Sales people @ Kawasaki of Universial City are sales only after you drive a hundred miles it gets dark and no brake lights and You have a choice go home or stay a few days while they act like you should know how to fix a defective light switch,,, I got it replaced by Golden Honda on Odessa. I would not recommend shopping or buying from Kawasaki Of Universal City. As to why it took so long I just now had the time to offer any imput of my being taken...

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