Absolutely one of the most unprofessional and rude experiences. As I entered the building and approached the front desk the clerk didn't even raise her head to greet me. I spoke first because it was obvious she wasn't interested in me, her job or just being a decent person. I spoke "good morning," and she just looked at me. Not one word from her. I asked if I needed an appointment for a drug screen, she then says "nope. Just sign there and mark other." I needed this screen for graduate school. She then escorted me to the back, never looked at me, only gave short instructions. Zero basic common courtesy. Then when I was finished she shoved papers in front of me and only said "sign where it says donor." I signed and left without one word outside what was absolutely necessary. She needs another job. One where she isn't inflicted upon the general public. Classless. Unprofessional and a sad excuse for an employee who is suppose to be the face of your company. If I could rate with zero stars or even negative I would. What a disgusting person.
Rude and unprofessional. They didn't have anyone at the reception desk and waited about ten minutes for someone to attend me. When no one showed up, I called out through the reception window for someone to attend me. I could hear voices, no one would come to attend me, I was being ignored. I then called the number to The Lab, and the lady was curt toward me when I requested for someone to attend me. I was made to wait an additional 15 minutes before I was finally acknowledged. Honestly, they don't deserve a one rating because their demeanor, lack of professionalism, and lack of total customer care is below the minimum. Their service is atrocious. I hope to never deal with them ever again.
RUDENESS EVERY TIME!!! Took my grand daughter for a court paternity test (guy wanted it, we had offered to do it months before, much cheaper). Showed up, we were the only customers in the place. Waited for 20 minutes for someone to come to the front desk. The lady that came was nothing but RUDE. Had to go back the next day for the test, because we did not have an appointment, but the guy went and got right in for his part??? Have not heard anything from them about the results, has been 3 weeks. Called to check on the results and was again rudely greeted.