Bobcat Rental in Tyler, TX with Reviews -
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By: topwall
A-1 Rent All
When we need to rent a piece of equipment, we always call A-1 first. They have always been friendly, professional, helpful and usually always have the equipment we are looking for. Should they have problems with their equipment they handle it quickly and been more than fair. We highly recommend our friends at A-1 Rental!
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By: jim.hallford.5
A-1 Rent All
The absolute worst customer service at the front desk. My widowed mom on limited income rented a wet saw at 12:30 p.m. to help out my newly widowed sister while I did her bathroom renovation project. I got it set up and made the 1st 2 cuts at 2:30 noticing that the blade was dull. I didn't have time to stop and deal with it and was hoping I could get by with it. from 2:30 to 4:45, I was doing other work and returned to the saw after a-1's workday was virtually over, and I just decided I'd return it in the morning, ask for a replacement blade or new saw and they'd be gracious and apologetic about it, and understanding about a lot of wasted time. I was up to 3 a.m. trying to finish the job, but never did because of the poor performance of the machine. I awoke at 9:30 to return the machine at 10 a.m. only to get grief and sarcasm from the front desk guy. no apology to my mom for the poor condition of the equipment, much less his 3rd grade name calling behavior. Owner Mike Frazier came out and started f- wording all over the place and grabbing my arm, threatening to call the police, etc. without even knowing what had taken place, and it goes without saying they broke their contract by not providing the service they promised nor did they refund her money.

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