Is two months enough time to respond to a customer service concern? I think so. So now, my experience is to be shared among you, my fellow patrons who take your valuable to share your experiences as well. On Halloween, after a long day of clowning, I decided to reward myself by seeing the new Tom Cruise Jack Reacher Movie at my new favorite luxury theatre. However, after I bought my ticket and went inside to watch Tom’s latest and greatest, I was told by theatre employee, Stephanie, that I couldn’t proceed because my Clown makeup was against their policy for “Face Paint” of any kind. This was odd to me as any other place of business has no issue, so far, in all my years of my Halloween tradition. So, I challenged this by asking if I could see their policy. I was told to wait and Stephanie returned with a supervisor, “Arthur” who said there was no “official” ruling on this matter, they simply reserved the right to refuse service for any reason. I asked if they were willing to document their reasoning. They declined. I offered to document this for them and they could simply sign their names. Again, they declined. At least, I got the name of a regional contact person, “Freddie,” and wrote him on 31OCT2016. He never replied. So here we are. From what I’ve read of your reviews, there’s some other customer service issues as well. I must say that I’ve never had a problem with any theatre. Going to the movies has always been a “no brainer.” When did this activity get so complicated? It’s fine for any business to impose rules, convictions, or their business ethics on their customers. However, businesses usually have the fortitude to stand by their rules in writing. Customers have a right to know a businesses’ preferences ahead of time so that other options can be explored, like any other theatre on the planet that could care less about costumes, makeup, or other appearance.Lastly, I’ve read a few replies to your brilliant postings from a theatre rep, encouraging a few of you to contact her outside of our user-reviewer community. I will not do that. I was more than fair by contacting them (thru Freddie) first and waiting for over two months and three holidays.