402 Strander Blvd, Tukwila, WA 98188
- Mon - Sat
10:00 am - 8:00 pm
11:00 am - 7:00 pm
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Funiture Direct in Tukwila Washington should be avoided by anyone expecting real customer service. Showroom service by ""Richard"" was awesome. After I bought a couple thousand dollars worth of merchandise, the trouble showed up. The mattress I bought fell apart in the first 2 months. When I complianed they said they would exchange, but when I got there, only higher priced mattresses were available outside the manufacturer product I originally bought (I was NOT buying THEIR product again). I put up another $300 to get another mattress, and I was told they would deliver and exchange on the next WEDNESDAY, and that they would call 2 days before delivery. By Wednesday, no one had called me so called I called them. Was told that there would be a delivery between 2 & 6 PM. Then, they called me back and said there had been a mistake, no delivery had been scheduled. This was after I had taken time off from work. They are famous for telling you after the sale ""we're sorry, there is nothing we can do"". This has happened for the last time with me. I will spend no more money there, and would NOT recommend this store to anyone at any time, for product or service.
I am very happy with my dinning room. Me and my husband went to see it for a couple of times. Jim helped us and was really informative and nice, felt no pressure, and answer all our questions.... As I said the price was great, I love the furniture, but I'm giving 4 stars for their wearhouse service. Wearhouse did some mistakes... the first time when I went to pick one of my chairs, they call to tell me that they forgot to give me the structures from my chair (by the way, did not even apologize). I don't live close from the store so I had to go back the next day for the structures. the next day I went back, but on Monday while my husband was assembling the chair together, he notice that they had given me 2 right sides, instead on 1 right 1 left. So I had to go back again for a 3rd time !!!!!! I was actually worried that they would not have them, or that I would have to wait for a long time... since I had read previous reviews from this store... Any ways everything did got taken care of in 3 days, but their wearhouse defently needs more attention on this cases, specially concidering people that don't live very close from them and some nice phone manners will help too !
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