Best 30 Glass Replacement in Tucson, AZ with Reviews -
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By: Wendy H.
Glass Doctor of Tucson
Worst customer service ever! The company advertises emergency service 24/7. We called for a window repair because of a robbery, and were told no one could get to the house until the next day. Afternoon of the next day we call back, and we're told they are still working on calls from last week. So much for emergency service!
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By: Joshua B.
Novus Glass
I scheduled an appointment for a headlight restoration on my Lexus RX350 at Novus NOVUS Auto Glass, 4948 S 12th Ave, Tucson, AZ. It was a 30 minute drive and when I arrived I was told they could not perform the work because it was raining. They didn't even give me a courtesy call to let me know before I wasted my time going down there. So, I gave them another chance and rescheduled for the following week. I arrived at the second appointment and was told that the service could not be performed because they had sent the guy who does the work to an off site appointment. And, once again, no courtesy call before I wasted my time driving 30 minutes down there. I was upset, yet, the on site manager was actually upset with me! She offered nothing more than a reschedule or refund. Was unapologetic, and even sarcastically said " God Bless You, and I hope you have a nice day" to me as I was exiting. This business is clearly poorly run, and doesn't make any effort at all to take care of customers in the instance that they make a mistake. I was treated with great disrespect. An absolutely awful experience from top to bottom.
By: retailconsumer
Columbus Glass & Screen
Came 7.5 hours late, without elementary business courtesy of notification of running late !! Made appointment for 8 am, turned up at 330pm !! I gave twice complete details of job over phone yet took one look at my window and said they do not do such jobs. Could have just said that over phone and save myself and themselves a lot of hassle. Incompetent and very unreliable.
By: Grayson M.
Novus Glass
Couldn't find the business on 22nd and swan. I went to get my car windows tinted and they scratched/gouged my car. My car was about 11 days old and had no scratches when it went to get tinted. They denied that they didn't scratched my car and it was there before. They also didn't do a walk around before getting the job started. Now I have to pay for the repairs that they casued.

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