11/09/2016Park & Bark Mobile Grooming
This company doesn't deserve 1 star. I've been using this company for years (every 3-4 months or so). I've had to re-clean and re-groom my dog on multiple times because the groomer didn't do her job. I had to switch groomers. I have a Newfie so his groom is not cheap. I mentioned to the new guy about how the groomers used my water, electricity and leaving mess around my yard. I've tried several times in the past to try to fix issues with the owner, Jennifer. Today is the first time I got her to call me back. She told me every groomer has their own style, they are independent contractors, they charge their own pricing and I don't follow around behind them to check on what they are doing for each customer. I asked how can she run a business if she doesn't know what's going on, how can she protect the standard of excellence if she doesn't require the groomers to do the services that are listed on her website? She instead defended the groomer, told me the groomer today spoke out of line. I stated my issues with the old groomer, how my dog was not getting properly cared for and when he came out of her van with his tail between his legs I thought it was rude that she had the old groomer on the phone to argue with me when I needed her to resolve the issues I'd had with her company. I told her what her website states I should have been getting and she said that that wasn't correct information even though I read it right off their website while on the phone with her. She said the groomer I had today would most likely be let go and she had just decided that she would no longer be grooming large breed dogs, especially mine. Instead of her resolving my issues, she'd rather no longer have my business and fire the groomer I had today for trying to better the situation I had been having? She said yes and have you ever thought that maybe the issue was actually you? WHAT! That is highly disrespectful, unprofessional and I have to warn others about her deceitful practices.
After phoning, I took my pup for an on-site interview at Camino Verde Pet Resort. We both approved, of the people and the facilities. Friendly, dog people, in a very clean, well laid out space. I then boarded her, my 10+pound poodle (mix), for first time ever. Was I nervous? Of course! Yet, Andreas and his staff were gentle, reassuring, and professional. Most of all, my dog was comfortable - she was not at all anxious when I left. That told me a lot. Fit us in on short notice, answered every question I had. Also had her groomed, which was done day I picked her up. She looked terrific! BEST haircut she has ever had, and she's had many. We will be back!
02/16/2016Dog About Town Mobile Grooming
Although I have not been using Dog About Town long, I wouldn't go anywhere else now!! I have two Australian Shepherds who are in need of regular grooming. For a while I took my oldest, Maya, to a local shop. After a few trips, I noticed that she was scared to go in. At the suggestion of someone I trust, I tried Dog About Town, and Maya doesn't hesitate to get in the van, and comes out BEAUTIFUL. My other dog, Gunner, who is shy and didn't even like to be brushed, allows Charita to bathe him, brush him and even gives her kisses. Charita is very patient and kind and makes grooming a good experience for both pups and owner!