12/21/2014Eco Nails - An Environmentally Friendly Spa
I have been a frequent client of Eco Nails since opening night. My first few visits were very nice, relaxing,enjoyable. However, over this past year things have really changed. This place is turning into a regular asian nail place with a fancy name. I have had 4 visits including one this past Friday morning. I purchased a pedicure and polish change. The operator Val which I only knew her name from the name tag and receipt, seemed annoyed to be working that day. She was 1/4 into the service and remembered to ask what oil I would like in my cold water tub. When I mentioned that I would love to have the water a little warmer she was annoyed to have to now remove some water to add more warm water. Than I was served cold green tea yum.... when I mentioned it was cold she never asked if I would like it heated up....Val never asked how I would like my toe nails shaped and I ended up with my nails cut deep into the corners which will now most likely turn into ingrown toenails. Val wanted to paint my nails while I soaked my feet, Which I did not feel was very relaxing to me because this is why I came to this spa is to relax.. no foot massage, no leg massage, barley scraped the feet...I thought I was getting two services? As I watched the clock I recognized It took less than 29 minutes to give me a pedicure and nail polish change which she ended up doing in the pedicure chair no sense asking her to sit a a normal manicure table didn't want to upset her... and all for the price of $37.00. Every part of the pedicure seemed to be rushed. I will not only let everyone of my local friends, family business acquaintances and customers know of my recent experience. I will NEVER be back. Good luck to Katherine and her husband I hope you both take a step back and recognize as you did the 1st day you opened that its about customer service and repeat business not just the quick buck.