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    Kristian L.
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    Overall
    Professionalism
    Selection
    12/16/2016

    When I moved in on October 3, 2015, the apartment was no where near ready for move-in. See, when you move in, they give you a laundry list of things they want you to replace and clean before you move out. There are a total of 64 items on this list, these items are priced, for example- $5 per light-bulb, $50 to clean the bathtub, etc. Subsequently, I contacted Ashley, the property manager, with difficulty, as per usual, to get this straightened out. My deposit for the two-bedroom apartment was $200 and we agreed that it would only be fair that she guarantee the return of my deposit after I moved out. She put it in writing and signed the document stating “The Lofts at College Hill has agreed to void apartment cleaning for 1635 SW Washburn #A203, Topeka, KS 66604 during the lease term of October 5, 2015 – July 29, 2016” (picture proof available). They did send a carpet cleaner, after I had already moved in my furniture, because of the stains on the carpet, so we agreed that I would be responsible to clean the carpets before I moved out or that I would be charged for that. I waited for the rest of my deposit for many months after moving out, perhaps 3-4. They sent my deposit return information to the wrong address. So I finally get it sent to my address. Guess what I see? A balance of $164 after they withdrew my $200 deposit. So a total of $364 in charges. They charged me $155 to wipe fan blades, wipe the oven, wipe the fridge, window sills, wipe a sink, wipe the tub and wipe the washer and dryer. Wipe, not deep clean. They charged me $40 for a key fob that I tried to return because I left the state and forgot to leave behind, but they didn't care to get back to me, for the fifth time. They charged me a maintenance charge of $20, $4 dollars for two regular light-bulbs (can you believe this!?) and $20 for stove drip pans.

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