02/26/2012Espres Nails and Spa Salon
While the mall has a nice layout and good selection of stores the management is very poor.SECURITY: You do see both mall security and on some occasions off-duty Toledo Police officers but, there are not enough of them. Further you rarely see them break up groups of kids standing in the isles, yelling, using profanity, or loitering. There is supposed to be a city and mall curfew that dictates certain age groups have to be accompanied by adults, but I cannot see where it is enforced unless a serious fight breaks out. The congregation of kids is intimidating to shoppers. I see elderly people veering away from the groups in an effort to avoid contact. The kids are loud and rude making other customers in their path move out of the way. The parking lots are well lit, but you hardly ever see a security vehicle when you go to your car. Prior to Westfield taking over you would always see security both inside and outside. In the mall they would stop groups and make them move on. Now...nothing.CLEANLINESS: The food court is also well laid out with plenty of tables, but the cleaning staff pretty much sucks. On many occasions we would spend 30-60 minutes there and never see anyone come by. When they do, they clean poorly. Last time we went there we passed a number of tables that had left over food wrappings, spilled milk or pop, chocolate smeared on the table, food on the chairs and one table had full milk container spilled on the table, chair, and floor right by the steps. We waited and no one came by. As we were ready to leave I was going to put a chair in front of it so no one would fall and a cleaner came up, but that was too long to leave it that way. Another time we watched a cleaner come up to a groups of dirty tables, empty the trash can and move on, another came up and picked up the wrappers and...moved on, and finally another came up and wiped all the excess food to the floor and moved on. Inefficient and poorly done. The fact that they stayed dirty as long as they did says to me that the manager should be fired.CONCLUSION: If a place is uncomfortable to go to then how can I be expected to spend my money there?
Reletavly new place close to home. I had my nails put on here, and continue to get my balances done here. The people there are very friendly and the place is VERY CLEAN. If you ask me all the nail places around here are neck and neck. I don't see a whole lot of difference in the products, the people working, or the end results, however not every salon is this clean. I also like that I can get right in during the week if I come before noon. There is a large polish selection, nice television, magaziens to read, and nice dryers. The girl who does the designs is really good. The designs are hand painted, and not airbrushed, so I don't expect PERFECTION. The prices are right too.
The shop has room for improvement. It is clean and pleasant. It is run by a Mother / Daughter team, which I like. However, the girls are quite frequently on their cell phones speaking with friends or family, not clients. Family and friends, including children, are in the shop often, just hanging out at the stations. And twice I waited over 20 minutes for the manager to show up for the first appointment of the day! My time is valuable. I understand being behind by the end of the day, but being 20 minutes late for the first appointment is inexcusable.