This is an old story but it's also the kind of experience and customer service that you never forget. I had been going to this salon since I was a child, my family had been loyal customers for almost two decades. During my senior year of high school I was happy with a cut and dye I had with Donna, she used a brown dye including a "peanut butter" color and went out of her way to offer to write it down for me so I could come back and get that color again. Well, I returned to have that color applied again... In the summer right before I left for college, she dyed my hair black. What's worse, during the haircut she cut my bangs outward past my temples- cutting hair from the side of my head short enough to join my bang line. Anyone familiar with this mistake knows how awful it looks and how long it takes to grow out.Needless to say tears were shed. I was offered no reassurance and charged full price. Oh, I did get Donna's reassurance of saying "color is in my blood" as though she were too expert to make a mistake. One of her other colorists talked to me about the incident outside of work and said that Donna had admitted to adding too much black to the color. I realize some reviews on this site should be taken with a grain of salt, but there is a trend to some of them- reluctance to admit a mistake. That is no way to treat a customer, particularly a loyal customer.Then, after this fiasco, about a year later she started dropping hints to my relative that I should return to this salon (???!!!). After denying anything went wrong after an awful experience, coyly inviting me back a year later? Nope. I think I did return to see a stylist other than Donna for an ok haircut when I was in town and didn't know where to go.Finding a picture of myself from after this awful cut and dye job spurred this review. I will never forget how awful this experience made me feel and how long the botched bangs took to grow back.