A day mixed of elation and frustration. Tyler, the "sales consultant" was most helpful, pleasant and helped my wife and me through road testing two different vehicles. My wife settled on a used 2017 Escape. We had planned on getting a sales agreement to take to our credit union for financing. Tyler, admittedly new at the job called on his manager for assistance which was fine. "Bob" (the typical used car salesman) started out helping Tyler go through the procedures. Bob suggested that they could finance it so we could take the car with us. It was a two hour trip, we had arrived about 1PM. It sounded good but stated the interest rate at the credit union. Bob left, came back, said they could match it so we gave the ok. After waiting about two hours, now after 4:30 PM, a lady showed up offering us a protection plan, but no cost figures, so we said no. Bob again, extolling the virtues of the plan, but still no figures; I had asked for the bottom line. Bob: "oh, one of those bottom line guys!" and left. Soon he returned with the costs and how much it would be. Final figures made sense so we said okay. Hour wasted by something should have been done at the beginning. After some more hours the lady showed up an armload of papers to be signed. I had always said "read before signing" but it was late, after 6 PM, we were weary, so signed what was put before us. At 83 and 82 it had been a long day. Two days later we went to DMV in Springfield, Vt. to pay taxes, etc. Oops, no title, back home, phone calls to AutoServ of Tilton. Most calls were "left messages". Finally reached a man said he'd look for the title. Before he called back the title arrived by UPS! At last back to DMV to finalize the last of the paperwork. Later discovered owners manual missing, was told we'd have to buy one. After going over more of the figures discovered the extra high "administration fees". I guess the sellers like to leave a few surprises for the buyers. We won't be one again.
I came to AutoServ just to see what I might be able to do with my current Jeep Grand Cherokee, given that it had high miles and was getting old. Jeremy, the salesman, was very nice throughout the time I was there. Even though I kept him and the others there until 10 o'clock at night, no one complained and continued to be very helpful. He helped me into a Brand New 2015 Jeep Patriot while keeping it in my budget, even though I owed a lot of money on my old Jeep. I couldn't believe it. They were outstanding, and I recommend them to anyone who wants a great car buying experience.
I went to your dealership looking to buy a Ford Edge and left with a Nissan Rogue (I LOVE it!). I dred the whole idea of purchasing a vehicle, but my salesperson, Tab Colby, took the extra time to explain and was not pushy at all. He was very professional, and made me feel very comfortable that I was making the right choice. Additionally, Matt (in finance) was very courteous and took the time to explain all the finance issues. I had a wonderful experience, and would highly recommend your dealership and Tab Colby to my friends and family.
David Gosnell, Service Advisor is very knowledgable about VW, especially TDIs. Since Tilton Autoserv began sales and service of Volkswagen, I have been dealing with David. He knows his customers, always explains the service and provides options when approriate. David is always open to calls if needed and responds quickly. Even though this service department is always busy and overbooked, David knows how to make it work. Past service experiences had caused me to seek service elsewhere, I am glad to see a difference.