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05/04/2015
By: Caroline R.
Master Rooter Plumbing
Up until two weeks ago, Master Rooter was my very favorite plumbing company. Three years ago, Tony creatively and successfully solved a years-old problem of ground water soaking into and flooding my basement crawl space. He installed a French drain and sump pump which has channeled gallons of water to the outside. As I understand it, he has now become president of this company. One month ago, the 56-year-old clay sewer pipes from my home to the street failed and the same crawl space flooded with sewer water. Rod came within two hours and very professionally handled the disaster. He called a restoration company to pump out and sanitize the area and then supervised the installation of new sewer pipe, handling city permits and even talking with my insurance agent to get more coverage because pipe access was needed within the house. A 3x4' hole had to be dug through concrete next to the house for the pipe installation and, as noted in the contract, Master Rooter would replace the concrete. It is now more than a month and the concrete has not been replaced. I understood that crews were backed up because of brief periods of rain and snow, but for 5 weeks? And no one has kept me apprized of their schedule and no one has returned two phone calls to their office. I will consider using them again because their work is outstanding, but certainly will not write the final check in the future until ALL the work has been completed successfully.
11/17/2012
By: hjoanc
Master Rooter Plumbing
I had an emergency because our 1999 hot water heater began to leak about 7pm. I went to the internet to find someone. who could come to turn off the gas (I did not know how) and the water as the pipe connection was eroded. I took a chance on Master Rooter. The plumber's name is Terry. He came in the same evening, but with the wrong size tank due to my lack of knowledge. He returned today, putting in a new one at a reasonable price, not charging for the after hours trip. I appreciated that because we are seniors. I highly recommend this company-thanks for doing a great job! Joan
10/08/2014
By: Cindy S.
Master Rooter Plumbing
I had about 50 feet of 2 1/2" ABS replaced in a crawl space.The plumber left about 2 feet of the old ABS connected to the main drain.He also left all of the old material pipe in the crawl space.I called them to correct this and waited over an hour after they said 15-20 minutes.I called again & they said 15-20 minutes but never showed up so I left. They took care of everything the next day & apologized for the inconvenience.
Tips & Advices
The following tools and common household objects can be used to clean drains at home:
  • A plunger
  • A drain snake
  • Baking soda
  • Vinegar
  • Grease-fighting dish soap
Homeowners can mix boiling water with any of the last three products to break up grease and grime.
The main ingredients in clog removal liquid products are sodium hydroxide and sodium hypochlorite. According to the Agency for Toxic Substances and Disease Registry, both break down into relatively harmless components when it comes into contact with water or soil. However, both substances cause mild irritation to skin and internal tissues.
Also known as a drain auger, a drain snake is a coiled device around ΒΌ-inch thick. To use a drain snake, put the end into the entrance of the drain. Turn the handle to force the snake deeper, using extra pressure to force it through the bend in the pipe. Keep turning until the snake hits the clog, then either pull the snake and remove the obstruction or force it through. Once the snake is out of the drain, run the water on full blast for a few minutes to ensure the obstruction is completely removed.
Plungers don't damage residential pipes, but the force created by the act of plunging weakens the seal between the toilet and the floor.
Many plumbers, both local businesses and nationwide chains, offer emergency or same-day services.

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