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02/13/2014
By: luv2plagmz
PetSmart
I would NEVER take my pets to Pet Smart's groomers again!!! I took one of my Cocker Spaniels for a cut for summer and when I came back, they had shaved the hair off completely in several places! It took several months for it to grow out enough to have it cut somewhere else to even it up. The woman's excuse was that she didn't have the proper clipper attachment, so instead of calling me or using the next one LONGER, she went with a shorter one, but that doesn't excuse the bare spots she left on my beautiful red Cocker! The only redeeming factor is that when I talked to the store manager, in tears, I was refunded the money I had paid.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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