Was hesitating to write this review since the store Manager Angelo has always been a gentleman. Have bought four pair of glasses at this store and he has always treated me with respect. Purchased a pair of Gucci glasses for $516. This was in addition to the $498 paid by my vision plan. Less than three months of purchase date, my lenses were scratched. I only use the proper eyeglasses cloth My wife took the glasses since they were under warranty. Was greeted by an employee. He told my wife that he could not take the glasses unless she paid a $15 deductible. Her question was how such an expensive item required a deductible even though it was apparently due to poor quality of the lenses. This young man kept insisting that he had no responsibility on repairing the glasses unless she paid the deductible. I got on the phone with this employee and requested he stayed with the glasses and if payment was required, I would pay before getting them back. He refused so I requested to speak to his supervisor. He informed me that he was the person in charge and would not take my glasses. My wife said he started making faces as though my conversation was not important and just plain trash. Due to all the face gestures he was making, my wife requested her phone back. He rudely told her “I am talking to your husband” and refused to hand her the phone. After I hung up, my wife kept talking to him and he kept saying “I do not have to talk to you” looking to the store ceiling completely ignoring her. My wife asked for his name. He said it was Jarred and said that he did not have to give any information to her. Even though this is a long review, it is a short summary of the hour my wife spent listening to this employee disrespecting my wife, and me. Jarred gave us the worst customer service we have ever experienced. This man should not be working on anything related to the service industry.