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04/23/2015
By: Victor H.
Smart Battery
Thank you for your comments describing the dissatisfaction you have with our service. As always we appreciate hearing from our clients. I appreciate your sincerity and must agree that our process's in the past have not been perfect. Please accept my truthful apologies.We are not taking your dissatisfaction lightly. In fact, your letter has been forwarded to several key people in our organization, including our president. We are already working to improve our internal process, and I hope you will bear with us as we develop a better approach to handling specific issues that arise with some of our products.Again, please accept our apology for this inconvenience. If you wish to discuss more on those issues, please do not hesitate to contact us.Sincerely,Smart Battery1-855-465-4844techsupport@smartbattery.comwwww.smartbattery.com

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