It's a very busy place right in the heart of Kennedy/South Tampa with minimal and restricted parking. Considering those factors, they do a decent job managing that dynamic. I booked my appointment online, but I also called a few days before to tell them that I had a Groupon. They were friendly on the phone and my appointment started promptly. The reasons that I cancelled my follow-up appointment have a little to do with hair care, and a lot with the finances surrounding my services. I purchased a Groupon for $39.00. That voucher was good for either a Haircut with KeraTriplex Keratin Treatment, Haircut with Partial Highlights or a Haircut with a Single-Process Color. I chose the haircut with single process color. Understandably there was a consultation and my hairstylist claimed that she couldn't do what was on the Groupon without doing other procedures 1st. We discussed price and it amounted to probably an additional $50.00 to strip my hair. She swore she was giving me a deal, and I agreed to this. So in my mind, I have this Groupon that I've already pre-paid for that covers the cost of a haircut (which for me is about 1-2 inches off the end, no layering or anything,) and the dying of my hair. During my consultation, she asked me what type of shampoo I used. I probably named off about 5 different brands, all of which she assured me were unacceptable. This then led to her showing me the products they have for sale. My hairstylist swore up and down that I needed to purchase Paul Mitchell Forever Blonde because it is sulphate free. Now, I wouldn't claim to be an expert but I have long, thick brunette curly hair that needs constant conditioning and moisturizing. She used this line of products while I was there and it left my hair dry and brittle. Where I agree about the sulphate free shampoo, I'm sure there is a line that would better suit someone who needs moisture. But I think it was more important to sell me a name brand fad for a commission instead of really analyzing my personal haircare needs. When all was said and done she charged me a higher price for the stripping procedure, as well as an a-la-carte price per 2-3 additional bowls of color. At the checkout counter she brought up a full-size Paul Mitchell Forever Blonde Shampoo and Conditioner ($18.95 each,) for me to purchase to take home even though I had previously said during our tour of products that I wasn't buying that today. I declined that purchase, but after everything I was charged: $105.62 to walk out the door. This didn't include the $39.00 groupon that I had already paid or the $20.00 tip. So altogether, $164.62 for a very impersonal and average experience. Additionally, I would point out that regardless of the regular price of salon services at Monaco, the length of my hair, the state of my previous color upon arrival, I purchased something that said a full single-process color would be covered. By charging me for additional bowls, that makes this groupon "deal" a complete bait and switch. I did make a follow-up appointment that day, but have since called to cancel. They didn't ask why, just said ok and we hung up. This proves my point exactly: at Salon Monaco you are just another number and it's more about the location and the fancy decor than about servicing all clients and building lasting relationships for repeat business. I would not recommend them, and I may launch a complaint with Groupon because they should know that businesses are utilizing them to advertise 1 service and not following through. I will be trying another salon in a couple of weeks. Better luck next time.
I have known Krista since she started doing hair, I went into the salon she previously worked at and watched as she learned from some of the best in the business...mostly extensions. Her passion, dreams and life outside of her family is to change her clients lives, giving them confidence, happiness and a non judgmental, relaxing experience as she works her magic.Monaco salon is on a different level than any salon in the area. Monaco gives the top salons in NYC and LA a run for their money! Dillion, DeeDee, Damaris and Billy are truly talented in their expertise In hair color(hello Paul Mitchell) and between Krista and her hair extension team,(Maggie & Marissa) they can change your life in a mater of hours. The staff at Monaco, puts their clients as their top priority. You will walk out those double doors with so much confidence. Krista makes sure everything runs smoothly, as does Dillon, but everyone works as a team.I had a traumatic experience where another stylist at another salon in the Tampa Bay Area, Burt my hair off leavening me with burns on my scalp and less than 1" of hair...and my hair was at my shoulder blades prior. I went to Krista and her salon after reading reviews, terrified of the future of my burnt off hair. I went into their, embarrassed, humiliated and with no confidence. I thought I would have to hair a similar hair cut to my husband. The team at Monaco was able to transform my hair seamlessly to long luscious 18" locks, and no one knew anything, except I had to go dark to let my hair grow. I cried when the chair was spun around to the mirror.I only let the team at Monaco touch my hair and this month(July) marks a year since the trauma happened. I had to sacrifice my blonde as much as I wanted to be blonde again; and go dark: we haven't processed my hair and my hair is longer and thicker naturally than it ever has been. I continue to get my extensions and will never stop trusting Monaco with my hair!