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10/18/2012
By: curtist
Air Rescue Air Conditioning
We had an alarm go off in our home last night, and were shocked to find out it was signaling that a sewage pump suddenly malfunctioned. NOT something you want to happen...ever! I called Plumbing Rescue first thing in the morning, and they were quick to find us the first available appointment and accommodate our schedule. Later, when they had a change in their service calls, they called to ask if we would like them to come earlier than expected since it was a big problem. Drew. arrived, immediately recognized the problem, and tried his best to deliver the bad news that we needed a full replacement. However, he was understanding of the unexpected cost involved, and was happy to point out the discount available to us as member of their club membership. He also made sure to ask if we had any coupons, which we did, to help us out. He called for a delivery of the replacement, and while waiting, came and asked us if there was anything else he could check on for us since he had free time until it arrived. Really? Who does that?! It was great, and we did point out a couple of other plumbing concerns which he took care of right away. To summarize, he did the most awful job with a great attitude, all on a Friday afternoon when anyone would most certainly prefer to be elsewhere. Thank you, thank you, for your professionalism and thoughtfulness!
06/01/2017
By: Evette H.
Comfort Tech Home Services
I took the time to read the reviews for this company and it is completely mind blowing. Certain customers are upset and say unprofessional because they double checked a problem to ensure proper diagnosis. Another was the rep is professional, but things are supposed to be dropped out of a hat because they requested to. Another one only two stars for being late, the other reviews were more accurate. My service call was at 12am midnight and was in shock they even came out. Normally business's call and schedule the appointment for next day, I was taken care of as PRIORITY. To me that is great customer service!This company took the time to inform me my issues on my unit. No it was not to buy a new unit. My system was clean and my tech showed no other issues and informed us we have a great unit to last us a couple more years. It's sad certain customers would bash a great company to try and get something for free. My tech was Matthew, he reached 5 mins early, explained every part to the air conditioner to me to better understand any possible problems. My system is 8 yrs old and I thought they would try to sell me a new one but Matthew stated I didn't need one. That's honesty! I would recommend them and use them all the time!
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05/31/2016
By: Ellen S.
Comfort Tech Home Services
We had an older air conditioner at our home. It was working, but our electric bills have been so high! Adam showed me how a new energy efficient puron based air conditioner will reduce our electric bills and pay for itself pretty fast. I really like the extended length warranties that came with our new air conditioner, gives me peace of mind that I won’t have to pay out anything for repairs for a long time. Adam was very professional and personable. The two guys that installed everything were very respectful and cleaned everything up completely when they were done. I’m told that the entire thing will be inspected by the city soon and I’m sure that will go fine as I could tell that the guys knew what they were doing. I also like that it came with some device that kills bacteria as the guys showed me a bunch of yucky looking stuff that was inside my old unit. I will tell my neighbors to give them a call so they can upgrade their old noisy units that keep me awake.
12/05/2014
By: Jorge N.
Rick's A/C, Inc.
RICKS AC INSTALLED A BRAND NEW UNIT [RHEEM] IN MY TOWNHOME. DANNY MAGILL AND 2 OF HIS COWORKERS DID AN EXCELLENT JOB. THEY ALL ARE HIGHLY EXPERIENCED AND EACH ONE OF THEM HAVE EXCELLENT CUSTOMER SERVICE. WE LOVE THE BRAND NAME RHEEM, MY TOWNHOUSE IS ABOUT 1860 SQ FT AND IT IS ICE COLD. THEY ALSO INSTALLED A UV LAMP THAT I ALSO HIGHLY RECOMMEND MAKING THE AIR FREE OF BACTERIA PLUS THE UNIT DOES NOT GET MOLD. THEY STAND BEHIND THEIR WORK, THEY MAKE SURE THE CUSTOMER IS 100% SATISFIED, AND WE ARE VERY PLEASED WITH THE JOB THEY DID. IF YOU WANT A RELIABLE, HIGHLY EXPERIENCED, PROFESSIONALISM. EXCELLENT CUSTOMER SERVICE, AND LOOKING TO BE 100% SATISFIED, DO NOT HESITATE TO CALL THE EXPERTS, RICKS AC, YOU WILL NEVER REGRET IT, AND YOU WILL RECOMEND THEM TO ANYBODY WHO IS LOOKING FOR A RELIABLE COMPANY. THANK YOU DANNY AND YOUR CREW, WE ARE VERY PLEASED WITH YOUR GREAT SERVICE. MAY GOD BLESS ALWAYS, JORGE HUGO NODA, 32ND DEGREE MASON.
08/08/2012
By: amandacurry206
Air Rescue Air Conditioning
Let me start by saying that I'll never again allow my "handy husband" to do a job reserved for service professionals. Somehow, we managed to completely destroy our entire toilet, which was left leaking overnight. Utterly defeated, we called Plumbing Rescue, and Brody was at our doorstep within the hour.Not only was he professional and polite, he repaired everything that we'd completely destroyed - all with a smile! His estimate was almost exact, which was a relief after dealing with other companies who give an unrealistic estimate, only to upcharge later in the service. Brody even took the time to explain exactly what he was doing and why, which was very impressive to me. Not only will we be using Plumbing Rescue again, we'll request Brody! Thank you to Plumbing Rescue from saving us from ourselves. Next time, we'll leave the plumbing to the pros.
10/10/2012
By: blakesimons
Air Rescue Air Conditioning
I am not one to write online reviews, but felt compelled to do so after dealing with the fine folks at Plumbing Rescue. We had a small project, a 'whole house' water filter to be installed near our water in line, near the hot water heater in the garage. Prior to installation, I put a few bids out to other area plumbers, and really didn't get the feedback I was looking for, based on what the manufacturer told me to expect for installation costs on the unit. Plumbing Rescue seemed to be in line, and sent out an Operations Manager to scope our project. He was professional, timely and friendly. We agreed to do the deal and I am happy report the the Service Man who did the job shared similar qualities as the Operations Manager, moreover, the unit is working great and we are happy with the installation. So, Plumbing Rescue, highly recommended!
08/12/2013
By: sarahwynn045
Air Rescue Air Conditioning
I heard about Plumbing Rescue from an advertisement in the paper and called them up about a clogged drain I have had on and off for many years. It doesn’t seem to matter what I do or don’t do to this drain, the clog keeps happening. It backs up into the sink and when we run the dishwasher that also backs up. So I called Plumbing Rescue anyways because my husband (even though he’s a great man) just cannot fix this puppy. Plumbing Rescue called before the technician arrived and not only that but he arrived on time and wore those little booties that I see other people mentioning. Zachary was very personable and knowledgeable and I am very satisfied with his service. The clog is gone and he even gave me some pointers in the future about how to avoid this exact sort of situation. I can and will recommend your company to others.
09/20/2012
By: amanda351
Air Rescue Air Conditioning
Chris and I just wanted to express our appreciation for the work that representatives of your company did at our house. The team was headed by Brody, and his attentiveness, fairness, honesty, and straight talk was absolutely essential in solving our problems regarding our sewer connection, the pipes in this older home, and the water connection. We had problems that were of long standing, and he and his team solved them. The problems were of such magnitude that anyone else would have thrown up their hands and left, but not Brody, and not his team. They just kept at it, and have transformed a house that we were considering leaving to a home that we are finally comfortable in. The odors, the septic problems, the water and mold problems seemed insurmountable to us, but these guys are simply the best.
08/17/2012
By: harveysloan
Air Rescue Air Conditioning
i hired Plumbing Rescue as i was having major water main problems. I had 4 other companies come over and do estimates. The Technician from Plumbing Rescue was the only one of the 5 companies that i trusted from the first minute i met him. He didn't try to OVERSELL me and came across down to earth, just wanted to explain what had to be done and made it simple so i understood. He was reasonably priced as well. The job went exactly as planned, perfectly done. The 4 guys who worked on the job were professionals, very safety conscious and did a great job cleaning up and laying the cement afterwards. I can truly say i would recommend Plumbing Rescue to anyone who has sewer or water main problems. 5 stars! I've been thru hell with other contractors thru the years but this was a winning team!
09/14/2012
By: lovedthem
Air Rescue Air Conditioning
Plumbing Rescue should be your FIRST call and it'll be your ONLY call. Plumbing Rescue = LIFESAVER! First, if I could rate them 6 stars, i would! I have never met a more courteous, professional, prompt, friendly and reliable company in my life! High end plumbing issues? Plumbing Rescue handled mine flawlessly and I'm sure they'll do the same for you. I don't know anything about plumbing and when I had a major issue, Brandon and his team came through for me and put my mind at ease. His prices are so reasonable, i gladly would have even paid more, just for the peace of mind he gave me. You'd be foolish not to call them FIRST with your plumbing issues! Thanks again for being a lifesaver! i will use you guys forever!!
Tips & Advices
You can keep your air conditioner running efficiently with some preventative care measures. Shut off the power to your AC before cleaning it or performing any of these tasks:  clean your filter at least twice a year; remove leaves and twigs from cages; clean the fins with a garden hose or special spray, then use a butter knife to straighten any that are crooked; keep your yard clean so the fins won't get blocked; cover the unit up for winter; and make sure it's level or you run the risk of damaging the inner workings of the unit.
To clean your air conditioner drain, first shut off the power to your unit at both the thermostat and the breaker. Then remove the drain pan. If the pan is full of water, soak up the liquid with a few towels or rags or use a wet vacuum. You can use a solution of water and distilled vinegar, or substitute peroxide for the vinegar, to clean out the drain pipe. Let the pipe sit for a while in the solution and then put all the parts back in place. Once you start using your air conditioner on a regular basis, check it periodically to ensure condensation isn't building up.
If you happen to live in a hot and humid area of the country, drainage problems can occur with your unit since moisture can trap itself inside the system. Routine maintenance can cut down on drainage issues by cleaning out any mold or algae from blocking the drain. If you notice moldy smells whenever you turn the thermostat down, check on your system.
If you notice your system is acting inconsistently, the sensor is most likely out of place. Turn off the unit and reach behind its control panel while carefully bending the sensor back into place near the evaporative coil.
Find out where the noises are coming from. A banging or clanking sound could be due to a loose part. If you hear a hissing sound, it's most likely because of a refrigerant leak and you should contact an HVAC technician as soon as possible.

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