The only thing the clerk could say nice about the car was it had a big trunk, really, my husband is 6'7" the car was small but "a full sized vehicle" hyndai sonata, it was 2016 with 2200 miles that part was great but both back seat belts in the back would lock if you moved more than 4 inches, repeated calls but all we got is "will take care of you when you rent AGAIN", got so bad myself and my daughter had red marks on our necks from the seat belts....."will take care of you next time, here take my card" he didn't have any! What a joke, love renting there usually but this started off badly and ended badly, the ONLY thing about the rental was gas mileage and I really didn't care about that I wanted a full size car, the sonata I was told was the largest "full size" vehicle they carry unless you get a premium class!
I have used Enterprise before where I live, but this was my first time out of town. I had selected another rental service, but changed due to the high security deposit they asked for, the night before my trip. Enterprise set up my rental with no problems, and only charged a small percentage extra for security, since I don't have a major credit card. The person on the phone was very polite, the clerk at the desk, was extremely nice, and the young lady who walked me through the check out/in process was very nice as well. I recommend this agency to anyone looking for affordable, reliable transportation, with or without a major credit card, which is extremely hard to find these days. Thank you Enterprise for being there for me and my family when we needed!
Rented full size auto, when we got to car the service person said all he had was a Toyota Corolla ! Sails NO, after my promise of leaving, gave us a Chey SUV, I ok.Drove 70 miles to condo, shut off to find I do not have electronic key. Alarm goes off when doors open, neighbors complain! Called Enterprise Tampa, no reply after message. Called Enterprise road service , expected them to drop off car, NO! You have to go to Sarasota to change vehicles. Wasted on day of my vacation on this !! Not happy, Retured to Tampa airport after vacation and they took 80 off rental. Not the money, Vacation strained on renting form Enterprise, Will evaluate next vacation rental.
I have a good/ & not-so-good review of my recent experience with Enterprise. The receptionist was wonderful, & so was the lot employee. However, my 'car' was not available...so for $11 more per day, I could get a larger car. Since I had a meeting 60 miles away, I took the larger car. No problems with the car- very nice. No problem returning the car. However, I was SHOCKED at all the extra charges, on top of the $11 per day increase! I did not think the charges were fair! Since most people are trying to catch a flight- there's no time to go over the charges. I doubt I will use Enterprise again.
Easy and fast! Checked in online, so just put my reservation # in at the kiosk, got a little slip of paper from it, headed to the garage, followed signs to Alamo area. Found the Economy SUV section, picked out a Jeep (keys inside), loaded baggage, drove vehicle (following signs to check out) to little building at garage exit, gave my slip of paper & showed my drivers license.... on my way. So easy! Returning to airport, even easier..... followed signs to car rental return, parked in a line of vehicles, baggage guy got my bags out.... man checked mileage and gave me a receipt. Done! Love it!