07/25/2012Air Masters Of Tampa Bay Inc
I would like to extend my thanks and compliments for the work provided by Antonio Gaston and his assistant Eddie during the installation of the new A.C. unit at my home, June 22, 2012. They both arrived at my home as scheduled at exactly at 8:00 a.m. and politely and professionally introduced themselves. They explained what they were going to do, where they needed to go in my home to get it done, and asked if I had any questions. They then began work immediately setting up their truck and equipment, and checking out what unit and equipment I had that they were going to remove.They presented an image of experience and confidence and quickly established a plan of action and moved efficiently to set up.Throughout this process they laid down tarps and other sheets to protect my flooring and home, and were always respectful when they had to enter a new area or needed to use the bathroom. Antonio set up the work to be done and kept both he and Eddie busy throughout their stay. I never saw them standing around or wasting time, and they seemed to move well together and independently.It was very hot and especially humid that day yet they moved quickly and carefully to dismantle the unit in the attic, and to quickly set up their work area up there before it became too hot. Very Smart!! They graciously and respectfully accepted offers of cold water or Gatorade, yet did not take advantage of the situation. They were always very respectful of my home and property.They answered my questions willingly and respectfully and with easy explanations so that I understood what or why they were doing things.They didn’t like to make small talk yet were patient and easy to talk with if I had a question or interrupted. They were conscious of keeping the area clean, both around the attic entrance, in my garage, in my yard around the condenser, and in the driveway around their truck.They were also mindful of safety and hazards as they worked with heavy equipment, sharps, electrical panels, chemicals, and tight work spaces in the attic. Once they completed their work Antonio reviewed with me some of the operating tips and instructions, explained the paperwork, and was very thorough in ensuring I was comfortable with the new unit.They completely cleaned the area before they left, and left behind virtually no trash, damage, or any other signs of their work other than a nice new A.C. unit! This experience was a pleasant continuation of the experience I had with Matthew Larson, the sales consultant that initially met with me and proposed the job.Matt also called the day before the install to ensure we were ready, and also visited the site Friday morning to ensure everything was going well and as promised.All of these actions and little attentions to detail added up to a very positive experience with Air Masters. I will use this experience as the benchmark to which to compare future contractors that work on my home.You have set a high standard!! I have already been asked by 3 neighbors about the work that was done by Antonio and Air Masters and have given both very positive compliments along with Matt Larson’s contact information.I will happily pass along my compliments and positive experience to others whenever possible thanks to Matt’s, Antonio’s, and Eddie’s work! Thank you for a positive experience!! Kevin
I have been using And services going on 4 years and always have been satisfied but this recent issue showed me what the company is made of.I was taught anyone will give you great customer service when they want your business the question is will they continue that great customer service when you have an issue. I purchased a new A/C unit August 2016. It was running fine and then issues started, I panicked and with good reason, this was a brand new A/C unit and into less then a year...issues. I called And and spoke with Debbie who is wonderful and she transferred me to Edgar who listened calmly and empathetically to my concern he went out of his way to take care of this issue immediately. He sent a service man, when that failed he sent his top 2 service men Randy and Miles, at 2 different times. They researched and found the issue was a part within the a/c handler, it had a defect from the manufacturer. Edgar went into overdrive to get this problem rectified.He sent a team out, Tomak and Shaffick to fix the issue, this team worked excellent together and were very professional and I was very pleased with the results.As I stated in the beginning, anyone will give you great customer service, but it is when problems arise that a Company will show its true colors.And Services is a Company that has proven its accountability.Thank You.Stacey C.
10/18/2012Air Masters Of Tampa Bay Inc
I contacted Air Masters not to purchase a new system, but to fix all the problems I had with a previous install. Air Masters came in and performed so many tests and found so many issues with the prior install. They were thorough and explained each test performed and showed me the results. They were explained in a clear way and made complete sense to me.So, now that we found all the existing issues, how did the rest go. They showed up right on time and started to work immediately. They first trip had two of their techs and they were both very polite and did not mind me watching their work so I can learn some things and also my numerous questions. They answered them completely.Their work was extremely clean and professional. The quality was impeccable and everything that was redone looked perfect. The basically had to remove the entire air handler and rebuild all the areas inside the closet, re-route duct work, install new attic parts, etc. I can honestly say that they did a great job and were very professional. The house was left completely clean after and they definitely made what was a horrible experience with my original AC company into one that was pleasurable. Definitely go with Air Master from now on!
I was new to Tampa, FL a couple years ago and had no idea where to go to get good, reliable service for my Air Conditioning. I found And Services online, checked it out, and haven't gone anywhere since. I find their service to be quick and affordable, and I'm never worried about bringing my AC unit to their shop. With the convenient location and ability to get dropped off back at your home/work, it really can't be beat!