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07/25/2012
By: expertservice
Air Masters Of Tampa Bay
I would like to extend my thanks and compliments for the work provided by Antonio Gaston and his assistant Eddie during the installation of the new A.C. unit at my home, June 22, 2012. They both arrived at my home as scheduled at exactly at 8:00 a.m. and politely and professionally introduced themselves. They explained what they were going to do, where they needed to go in my home to get it done, and asked if I had any questions. They then began work immediately setting up their truck and equipment, and checking out what unit and equipment I had that they were going to remove.They presented an image of experience and confidence and quickly established a plan of action and moved efficiently to set up.Throughout this process they laid down tarps and other sheets to protect my flooring and home, and were always respectful when they had to enter a new area or needed to use the bathroom. Antonio set up the work to be done and kept both he and Eddie busy throughout their stay. I never saw them standing around or wasting time, and they seemed to move well together and independently.It was very hot and especially humid that day yet they moved quickly and carefully to dismantle the unit in the attic, and to quickly set up their work area up there before it became too hot. Very Smart!! They graciously and respectfully accepted offers of cold water or Gatorade, yet did not take advantage of the situation. They were always very respectful of my home and property.They answered my questions willingly and respectfully and with easy explanations so that I understood what or why they were doing things.They didn’t like to make small talk yet were patient and easy to talk with if I had a question or interrupted. They were conscious of keeping the area clean, both around the attic entrance, in my garage, in my yard around the condenser, and in the driveway around their truck.They were also mindful of safety and hazards as they worked with heavy equipment, sharps, electrical panels, chemicals, and tight work spaces in the attic. Once they completed their work Antonio reviewed with me some of the operating tips and instructions, explained the paperwork, and was very thorough in ensuring I was comfortable with the new unit.They completely cleaned the area before they left, and left behind virtually no trash, damage, or any other signs of their work other than a nice new A.C. unit! This experience was a pleasant continuation of the experience I had with Matthew Larson, the sales consultant that initially met with me and proposed the job.Matt also called the day before the install to ensure we were ready, and also visited the site Friday morning to ensure everything was going well and as promised.All of these actions and little attentions to detail added up to a very positive experience with Air Masters. I will use this experience as the benchmark to which to compare future contractors that work on my home.You have set a high standard!! I have already been asked by 3 neighbors about the work that was done by Antonio and Air Masters and have given both very positive compliments along with Matt Larson’s contact information.I will happily pass along my compliments and positive experience to others whenever possible thanks to Matt’s, Antonio’s, and Eddie’s work! Thank you for a positive experience!! Kevin
06/16/2017
By: Stacey P.
And Services
I have been using And services going on 4 years and always have been satisfied but this recent issue showed me what the company is made of.I was taught anyone will give you great customer service when they want your business the question is will they continue that great customer service when you have an issue. I purchased a new A/C unit August 2016. It was running fine and then issues started, I panicked and with good reason, this was a brand new A/C unit and into less then a year...issues. I called And and spoke with Debbie who is wonderful and she transferred me to Edgar who listened calmly and empathetically to my concern he went out of his way to take care of this issue immediately. He sent a service man, when that failed he sent his top 2 service men Randy and Miles, at 2 different times. They researched and found the issue was a part within the a/c handler, it had a defect from the manufacturer. Edgar went into overdrive to get this problem rectified.He sent a team out, Tomak and Shaffick to fix the issue, this team worked excellent together and were very professional and I was very pleased with the results.As I stated in the beginning, anyone will give you great customer service, but it is when problems arise that a Company will show its true colors.And Services is a Company that has proven its accountability.Thank You.Stacey C.
10/18/2012
By: andrew.freed.9
Air Masters Of Tampa Bay
I contacted Air Masters not to purchase a new system, but to fix all the problems I had with a previous install. Air Masters came in and performed so many tests and found so many issues with the prior install. They were thorough and explained each test performed and showed me the results. They were explained in a clear way and made complete sense to me.So, now that we found all the existing issues, how did the rest go. They showed up right on time and started to work immediately. They first trip had two of their techs and they were both very polite and did not mind me watching their work so I can learn some things and also my numerous questions. They answered them completely.Their work was extremely clean and professional. The quality was impeccable and everything that was redone looked perfect. The basically had to remove the entire air handler and rebuild all the areas inside the closet, re-route duct work, install new attic parts, etc. I can honestly say that they did a great job and were very professional. The house was left completely clean after and they definitely made what was a horrible experience with my original AC company into one that was pleasurable. Definitely go with Air Master from now on!
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02/19/2015
By: Richard B.
Air Masters Of Tampa Bay
Please convey my compliments to your staff. I had the pleasure of working with Matt Larson who showed great professionalism and amazing knowledge regarding air conditioning and heating. He was very respectful of me and my home and kept me informed on everything that was going on. I would also like to recognize the rest of your staff that worked with my son while I was on vacation. You all exceeded my expectations during the install of the new zone system and rehanging of my existing air handler. The great customer service and work ethic of your employees was noticed by both me and my son. I appreciate the hard work and going the extra mile; it made the experience pleasant, positive and stress-free. It is not often I meet such good and genuine people. I just had to take a moment to thank such great employees. I will recommend your company without hesitation to anyone I know that has air conditioning/heating problems.
06/12/2013
By: airmasters
Air Masters Of Tampa Bay
The Air Masters team members that replaced the aging air conditioner and furnace in our home with a new Trane system are to be commended for delivering exceptional service while displaying superior knowledge, professionalism and courtesy to my wife and me.There commitment to quality is without peer. Their courteous salesman Matt Larson is the most knowledgeable air conditioning specialist we have met. The installation team included Rey, Antonio and Jorge. All three men are first class technicians. They were prompt, polite and courteous. They thoroughly cleaned up the service area and their completed work is impeccable. Thanks Air masters of Tampa bay David F.
05/18/2013
By: lavernerooney
And Services
We had our A/C unit installed by And Services and we were very satisfied with their service. I did recommend them to my mother who needed a new A/C unit and she was very happy with their service as well. This was almost four years ago. Everything was fine until that unit stopped working in a very hot day just before labor day weekend, I called and explained to And Services the problem and 3 hours later the technician was here with required parts and fixed the unit by replacing a capacitor. Very good quality service, and knowledgeable technician, highly recommended.
02/18/2014
By: Florence H.
And Services
My Ac unit stopped working when I was not at home. My maid called me when she checked it out and it was broken. I called And Services and asked them to sent a technician to my home to repair my AC even I was not at home (only my maid that will receive him). They did it. They sent a technician to my home and repaired my AC unit. My maid called me back when everything has done and when I was at home, I found my AC working good. Thanks for a smooth transaction. I will recommend And Services to anyone in this area.
06/14/2013
By: eduardowilson
And Services
I was new to Tampa, FL a couple years ago and had no idea where to go to get good, reliable service for my Air Conditioning. I found And Services online, checked it out, and haven't gone anywhere since. I find their service to be quick and affordable, and I'm never worried about bringing my AC unit to their shop. With the convenient location and ability to get dropped off back at your home/work, it really can't be beat!
05/19/2015
By: Patsimp2@yahoo.com S.
Air Masters Of Tampa Bay
All I can say is WOW! Linda really knows her stuff. My husband was shocked at her knowledge. She was there at the start of the install, she came back after the install with our warranty documents. She found a minor problem that she sent the installers back out to fix. Then came and checked the fix. I consider this start to finish service. If you call Air Masters, ask for Linda, she will take care of you %100.
01/18/2016
By: Robert W.
Air Masters Of Tampa Bay
Excellent. I live in a condominium and doing any format of construction or installation more difficult than usual. The job was finished according to budget and the employees were friendly, knowledgeable, and accommodating. Finishing the job was one time, but how it is finished puts you in a different category. That's why I am giving 5 stars and that's why I would recommend Air Masters to others.

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