08/13/2015Aspen NW Property Management
The first year of renting a home through Aspen was fine. They could be a few days slow on getting back to us, but things were always taken care of.Now that we were in our second year of renting, it's like everyone disappeared. Our microwave blew out, and they said it was a professional grade $600 microwave, so they would not be replacing it with the same. Instead, a guy came to look at it and order parts. We are still sitting here, over a month later, and have not heard back from the repairman or Aspen.One of the large backyard trees lost a limb. It's fallen down and is just lying there. It needs to be completely sawed off and hauled out.Now fence posts have fallen down between our neighbor and our house.Lastly, we want to be sprayed again for spiders, as well as have the lock on the front door fixed, as it's almost impossible to open in the heat.Aspen refuses to get back to us. It's bizarre. They won't email back or check the tenant portal messages. They won't pick up our calls or call us back. It's like they all disappeared for the entire summer. I'm sitting here in August with things I requested to be fixed back in May. I cannot get through to them, and I can't make a drive down to Tacoma to knock on a physical door. I'm pulling out my hair!
Checked out this place as a possible new home. While it didn't quite work for me and my large family, the place was gorgeous! There is new management there and they were incredible!!! Very informative, professional, and courteous. They shared their hopes of what their new plan would be, told us about all the amenities available and yet to come, and even helped us figure out what would the best possible setting for us. Loved the customer service! The views were stunning & the neighborhood seems to be nice. They are in the process of updating the apartments and public areas, which seem to be in the process of becoming spectacular. The floor plans made for some very nice opportunities to decorate. And was surprisingly quiet for the number of units. Definitely would recommend for checking out!
09/26/2013Stratford Heights Apartments
I really enjoy living in this community. The floor plans are great and spacious. The staff is prompt to handle anything that comes up. In fact, I enjoy it so much that I was hoping they would have a community in the next state I plan to move to but unfortunately they don't. Overall my experience living here had been superb! I cannot imagine having lived anywhere else. I will keep the good word around to all new comers of Ft Lewis, and I will defiantly recommend these apartments to all whom are looking for a comfortable, affordable, amenity packed, service/staff friendly community to live in.