Reliable Plumbers in Syracuse, NY with Reviews - YP.com
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07/18/2012
By: n.park04
AAA Plumbing Now
AAA fixed our sink last year and were nothing but professional and helpful. We called to have them fix our disposal and our appointment was lost or forgotten but certainly never entered in their computer. This resulted in me sitting in my house with my three-month-old child on the hottest day of the year without air conditioning all day, waiting for them to arrive. When I spoke to the person in charge of scheduling and was understandably upset, she was nothing but rude. I asked that the owner call me back and didn't hear from him. When I called back looking to speak to the owner, she went so far as to say it was my fault that I stayed in the home with my baby waiting for them. I insisted that the owner call me again. I will be calling every day until I hear from him as well as posting negative reviews online, not about the work of the plumber, but about the customer service. Also, their feedback form is broken on their website so I can't even submit this to them. Just wait for to speak to the owner who I will probably never hear from.
user avatar
07/23/2009
By: 721allen
Duerr Plumbing
John is an honest man thst does a professional job.
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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