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06/26/2013
By: shaylatirone
Dapper Dog, LLC
I have been to this location twice. The first time they did an amazing job on both of my dogs. The second time I went, they didn't shave one of my dogs as they had the first time. I had said when I dropped the dogs off, "Please cut them exactly like you did the first time." When I picked them up, my dog with the thickest fur wasn't shaved like they had done the first time. Not wanting to complain (I work in retail), I didn't say anything. After watching my dog pant in an air conditioned house for 3 weeks, I called and spoke with the owner and she said because I waited so long I would be charged for a new cut. Granted I did wait 3 weeks to call, but my dogs fur couldn't have grown THAT much in that amount of time. My problem with this business is that the woman I spoke with wasn't willing to even work with me on rectifying this problem. She just simply told me I would need to pay for a new cut. Customer service is lacking at this establishment or maybe just with her. I told her I would be taking my business elsewhere and told me that was fine. Shame on you.
Tips & Advices
Pets that do not get along with other animals may incur an additional fee. Some facilities have special solitary sleeping and play animals for these types of pets.
A checklist for what to bring to a pet kennel includes:
  • Vaccination records
  • A favorite toy or blanket
  • Food and feeding instructions (if the pet has dietary restrictions or is a picky eater)
  • Medication (if necessary, in its original bottle and with written instructions)
Some pet kennels have veterinarians as part of their daily staff, while others only have vets part time or on call.
Most kennels can provide basic care such as administering medications, but owners of pets with serious medical issues should choose a facility with a veterinarian on call.
Bordetella, commonly known as kennel cough, is highly contagious, and most dogs catch it at least once in their lifetimes. As such, all dogs should be vaccinated at least 7 days before boarding.

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