Firestone Complete Auto Care Locations & Hours Near Surprise, AZ -
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By: Meghan K.
D & D Auto Service
Absolutely the worst experience I have ever had. Should have reviewed YELP before choosing them.I was injured at work and had to move and have surgery all in a matter of 3 weeks. I called D and D and spoke to Austin on 4/27 explaining that a mechanic had said my vehicle had a bad alternator. I had it towed to d and d on 4/28 (as I have a broken spine and can't drive currently).5/2 I called to get an update as I hadn't heard anything and was told they had no information about the vehicle, they had gotten my keys from the tow truck and that's it. Again I explained what was wrong and told them I had surgery in 3 days.Numerous times I'd call and get hung up on. They stated they had poor connection or broken phones. On 5/13 or 5/14 I called and spoke to Austin who said the only repair was a battery. I explained that the battery had been replaced before, and that it always died out within 2-3 weeks. He said they would check it. I called multiple times ( I was in a rehab) and got ahold of Austin again who said it was only the battery, that they'd driven it around the lot and couldn't find anything else wrong with it. I advised the AC also didn't work, and he said they would look at it again.After finishing moving and getting out of a rehab, I called 6/3 after driving by and seeing my vehicle on the street in front of their business. I called and spoke with Austin who said he would have the manager call me, as he's no longer in charge of my vehicle.After calling numerous times every day I got a hold of the manager today 6/17 who stated he was "done playing games" called me the B word, C word, and everything in between. Stated he doesn't have my keys.Drove by and looked at the vehicle, which is now gutted, and used for parts. After calling and speaking with the manager again, he stated he knows nothing about my vehicle as there was never a work order signed. He also stated I owe them $800. The keys aren't in the vehicle, and it is trashed.
By: Stephanie P.
Brakes Plus
I had an oil change done over the weekend and asked them to check on a concern that I had with my engine. Since I was the one who brought up the concern, they easily (and most places would have, especially being a single woman at a repair shop) could have said, yes you're right. ANd I would have done it and paid the $700 bill for it.Instead, the manager had them check and the mechanic and the manager explained to me that there was nothing wrong and that my car engine is doing great and appears very well maintained.I was super impressed by such honesty. I've already referred several friends here and will continue to do so. Honest, friendly, great customer service, and good work. I was also relieved to see older, experienced mechanics were all that worked there. Not 19 year old grease n go kind of types. They are great!!!
By: Bryan H.
Surprise Auto Repair Service
Awesome place, I went in to have my latch on my hood repaired. I left the Avalanche and within an hour they called back and the latch was repaired no charge. Can you believe that "No Charge." I will definitely return if I have any other car or truck issues. Honest group of guys.Thanks
By: thecuteonevt
Surprise Auto Repair Service
LOVE these guys! They did quality job that five other mechanics wanted 3600-5000. This shop charged me less than half of the total. We essentially had to replace half the engine. Trustworthy and understand that our vehicles are our lifeline to our lives. Very professional, treated my car and myself like family. Screw the other guys, Surprise Auto is my new mechanical home!
By: itscathy
Blue Collision Auto Care
My husband and I are very happy with the repair work completed. I would definately recommend Elva at Blue Collision. Elva took care of me from the beginning to the end of the repair. She showed a sence of care. All in all this is the place to be if you want good customer service and amazing repair work to your vehicle.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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