Auto Zone Locations & Hours Near Sunnyvale, CA -
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By: Michael S.
McAlister Electronic Service
Scheduled appointment then 1 hr before called and cancelled due too, they had left the office without the part as it had not shown up. No problem as I was leaving for out of town for 13 days. I get home late and had my phone on buzz so I received a later call from them and they still had not the right part so they declined the appointment and caused me to start all over again with the LG warranty center. Very poor customer service and the hung the phone up on me!
By: Firoza K.
Nissan Sunnyvale
Luis was sooo good...n empressed.thank u nissan for helping us...n i liked luis kind.
By: Mary V.
Toyota Sunnyvale
Awful!Awful!Awful! Bought a car from this dealer August 26, 2016 a week later my brakes started making sqeaky noise, then 2 days later my right passenger window doesnt roll up... I called the guy who sold me the car Josh Arementa he wasnt helpful at all! And the financial Najaf is horrible! Never again I would purchase here or refer anyone here! Waste off time and cruel people!
By: donotlivehere2
Toyota Sunnyvale
Dishonest! King Pizarro took my car for a long time, test drove it and did inspection to buy. After making an offer he said they'll take and no guarantee for the check that will get mailed a week after until the car is "inspected." Was disrespectful when I confronted him with the truth that he already did the inspection. I had to walk out before reposting to his rudeness.
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By: Josh C.
Toyota Sunnyvale
nstead of trying to solve a warranty issue, Their service director, Bob Pelletier, will curse at you and walk you out. I hope he will refrain from cursing at customers. I can't imagine if it was another person's spouse, child or parents that has to endure being cursed at. It isn't right on so many levels. Overall, I think Toyota of Sunnyvale is well-run dealership, but employees including the Director of Service should NEVER cuss at anyone! If Bob continues to have anger issues, he should be placed in another part of the organization where he doesn't deal with people.
By: Hannah L.
McAlister Electronic Service
I dropped off a LG TV to be repaired out of warranty on 4/20/15. The repair cost I was quoted for my 60" LED TV was $308.15 WAY BELOW the cost of buying a new unit with the same features. The repair was completed on 4/24 and I am a happy camper.
By: Cassie M.
I bought a GREAT car (Type R) from a great salesman there in 2000. I've used them for service/repair ever since, and they are a FIVE PLUS STAR!!! They are efficient, they communicate/teach you....., they diagnose and repair properly every time, and they provided me a rental (I think because I have a perfect driving record and am a regular?) each time. NO HASSLE, GREAT SERVICE!So, Acura, WHY did you CLOSE this place???: (
By: C B.
Toyota Sunnyvale
Hands down the worst customer service from the Service Department possible. Are you planning to make an appointment for service at Toyota Sunnyvale? Don't bother. After waiting over 2 hours after my scheduled appointment, I was told by Bill Moody, my appointment gave me a little priority over customers that come by for drop in service. According to Bill Moody, any scheduled appointment means work may not begin for up to 3 hours afterwards. Due to a mistake/negligence by Service Advisor Christopher Penn, due to lack of attention to details, I was told I could have waited another 2-3 hours , if I hadn't personally checked up on my vehicle's service status. Are you kidding me? Why bother making an appointment at all? After receiving the statements of just how important is to maintain the service schedule of my new vehicle, from Charles Wallace, Service and Parts Director, I receive a loaner vehicle with the "Maintenance Required" lit on the dash. Now I am stuck without my vehicle and driving a vehicle that violates the advice of the Toyota Sunnyvale Service and Parts Director. How ironic... :( If I could, I would give Toyota Sunnyvale a 0 star rating.
By: Dushyant D.
Nissan Sunnyvale
I leased a Nissan Leaf SV from Sunnyvale Nissan just a couple of days ago. It was a very smooth and efficient process at Sunnyvale Nissan. Jeromey (Internet Sales Specialist) and his team were very helpful and easy to work with. I got a great deal and was able to complete the entire process in about 2 hours from my appointment time. I had used web site to do my research and send 3 request for quotes etc. Sunnyvale Nissan team was the most responsive, friendly and professional with willingness to work with me to meet my requirements.I will certainly recommend them to my friends and go there again.
By: D B.
Toyota Sunnyvale
I really feel Sunnyvale Toyota doesn't provide customer service that is acceptable by any means. I first bought my Toyota in 2010 The sales person wanted me to come in the next day to complete paperwork. I had told him that I had a family event in the afternoon, but he assured me that he would have everything ready and I wouldn't be there for over an hour & would make my event on time. This was not the case, & after arriving around 9:00 am, it took another 4 hours before I was able to leave. The entire time, he kept stalling me that it would only take another 15-30 min (repeatedly). After a year, the radio started to have problems. It would eject CDs on it's own & turn off. I reported this every time I brought the car in for maintenance, but they repeatedly said that they couldn't reproduce the problem. On the first maintenance after the warranty expired, they concluded that I was right & it did have a problem, but that I would have to pay for the replacement since the warranty had expired. About the same time, the key-fobs started to not work. Both had started to fail at the same time. We replaced the batteries every 3 months for a 9-month period. Toyota Sunnyvale wouldn't troubleshoot the issue, but made me spend over $600 & labor on new key fobs. Soon after this, the stock tires had worn down. My gas mileage on my hybrid had started to decline (from 26-27 mpg to about 25 mpg) so my initial thought was that it was the low tread on the tires. A service department read: "keep moving forward on tires MATCHED EXACTLY to your Toyota." I bought new tires that the service technician recommended. My gas mileage went down to 23-24 mpg. They recommended changing the tires back to the stock model. I did some research & learned that the new tires were discontinued & were not low-rolling resistance tires, (preferred tires for hybrids according to my internet research). In order to move back to the old model tires, I had to pay for labor & $100 for the difference between the two tires. My gas mileage is now 24-25 mpg.
Tips & Advices
Depending on the part and its overall quality, a good amount of money can be saved by purchasing aftermarket parts versus OEM parts. But aftermarket parts that are low in price might also be lower in quality and could do more harm than good to your car, or they may need to be replaced more frequently than a more expensive counterpart. This could lead to saving some money in the short term, but spending more than anticipated in the long term.
The type of tires being purchased is the most significant determinant of their price. SUV tires are more costly than average car tires. And high-performance tires are more costly than economy grade tires. On average, standard tires for an average-sized vehicle are around $100 per tire. Standard tires for an SUV are around $150 and pick-up truck tires are about $200 on average. Some dealers offer discounts if purchasing more than one tire.
Car inspections typically take about an hour. However the wait time can be longer depending on how busy the shop is. Call ahead for an appointment to avoid long wait times.
Depending on the manufacturer, certain aftermarket parts can be just as reliable as Original Equipment Manufacturer (OEM) parts. But one item within a vehicle, like oil filters for instance, could have multiple manufacturers and there could be inconsistencies in quality among them.
Costs of replacing a windshield can vary greatly depending on a variety of factors:
  • Vehicle make and model
  • How much of the cost insurance will cover
  • Whether the windshield installers come to your location or you bring the vehicle to them
  • Standard service costs of the windshield installers
Generally, newer and higher-end vehicles cost more to have their windshields replaced because certain manufacturers use modified or proprietary glass types.

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