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10/31/2012
By: kponoski
PetSmart
They take great time and care with your pets. They have a 100% Satisfaction guarantee, so if you aren't happy at the time of pickup, they can fix it or it's free. They made me another appointment for 8 weeks (which is great because I have a new baby and get side-tracked). The staff has a lot of patience....there are dogs in there that are so untrained and they still get the job done. Some groomer's are better than others though, so I stick with the same person.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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