06/11/2015Advenir At Woodbridge Reserve
We rented apartment 112 at this community in 2014. The community is beautiful and previously, I used to live in the apartment across from Reserve i.e. Enclave at Woodbridge. I was excited when we rented the apartment because the view and construction is an eye candy.However, once we moved into the apartment, I quickly learnt that all that glitters is not gold. I regretted my decision over time not because of the apartment itself but the management and their shady ways. When we moved into the apartment, the burners didn't work and our work order requests were not fulfilled timely. In fact, the staff wouldn't even believe us. It was always a constant battle we fought with the management. Finally, our last day in the apartment, we cleaned it thoroughly but it seems like it wasn't clean enough for the management and so they utilized our security deposit. I wish we hadn't cleaned it in the first place. Before we rented the apartment at Reserve, we were living in Enclave at Woodbridge across the street and they were amazing. Their management was helpful and yeah, they did refund our security deposit. One thing is certain. I will not recommend Reserve at Woodbridge to anyone. I wish I had known about their reputation for cheating deposit.
10/14/2014Foundations At Edgewater Apartments
Don't even consider this place. The dumpster is ALWAYS full, and some of the residents don't even bother to put the trash IN the dumpster. There's constantly mud and water puddles around the property. The neighbors are completely rude and inconsiderate - one neighbor's teenage son destroyed a plant I had outside because he was too lazy to walk around the building and hopped over a bannister the plant was next to. The upstairs neighbor allowed their child to run around until at least 11pm. We went up there to talk with them and the mother's excuse is, "He's a kid. I'm trying." Guess what? I'm a mom too and my child is quieter than that buffalo rampage upstairs! Let's not talk about the bed bugs that were CRAWLING out of the electrical socket WHEN WE MOVED IN, because they then tried to blame that on ME and my belongings, which came from a house in which we had lived for several years without bed bugs. They couldn't even follow their own procedures when TREATING those bed bugs and getting their regional manager to help, DIDN'T. Our only sweet neighbor in that place got out of their lease before we did because there was MOLD in the walls. What did the leasing company do? Replaced the carpet, but ignored the STREAM of water coming out of the walls when their neighbor ran the shower. Katrin, like the other reviewer said, is HORRIBLE. She has the worst personality and would probably have a better career in trash maintenance than working with people. Then again, the dumpsters were always full. Getting back to the office staff, let's talk about how I told them my estranged ex-husband had been stalking me nd kidnapped my son. Yep, you guessed it, THEY GAVE HIM MY INFORMATION. You're not safe here. Oh, and I posted a review on here shortly after I had moved in, and they deleted that one as well. Which reminds me, if you check this place, be sure to check for the toilet tank lids to make sure they're not COVERED with mold and that the tank lids sit properly.
10/12/2012Advenir At Woodbridge Reserve
I lived here for a year and had no issues during that time. However, on move-out is when they screw you. Although carpet replacement between tenants is a standard thing, they charged me for that. I kept my apartment clean and well-kept. My $500 pet deposit was shown as only $200 pet deposit on my final statement. The biggest issue I had, however, was that after moving out having paid all the rent they said I owed and settling all financial obligations, they then came up with a listing of fees which they NEVER billed me for, even though I had given them my forwarding address. They then sold my outstanding charges to a collections firm, blotting my credit record. I called the apartment office half a dozen times and got the answering service every time, left messages, and never once got a call back. Finally had a day off work and went in person to confront them. All they could say is "Sorry, yeah I'd be mad too." Meanwhile my credit record now has a blotch on it that is 100% the fault of the management of Reserve at Woodbridge. I will never recommend this place to anyone because ultimately you will be cheated out of your hard-earned money.