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01/16/2012
By: axguitar
Lake Area Veterinary Group PLCC
They know what they are doing, how ever they are very rude. We went to this vet for years and never had any problems until the last year or so. We took our 16 year old border collie as well as our 8 year old mix breeds to get their shots updated. The man who dealt with us practically slammed our 16 year old down on the counter, she has bad hips and a flea allergy. One of our 8 year-olds is mostly blind, the vet was very rude about his sniffing around. Most recently we brought our cat in there, she passed away there. They told us that we could have her cremated and get back her remains for one price, my mom went in to see about when we would be picking her remains up, they handed her the dead cat, when she said that the cat was supposed to be cremated the woman that she was talking to said "Oh I didn't know" and then went on to have her fill out some paperwork on the cremation, when my mom said "When are we going to be able to pick up the remains?" They told her that it would be another $147 (Original cost was supposed to be $40). We are now in the process of looking for another vet and trying to work out something about our cat. We may in fact pick up the body and take her somewhere else. The women also said to my mom "Maybe if they have to pay for it on their own that then they will learn the value of the dollar and that they can't just have everything." Which was one of those things that is inappropriate for circumstances. These are not the only rude experiences that we have had with this vet but they are the things that have caused us to not want to take any of our pets back to them.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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