Best 25 Propane Natural Gas in Stratford, CT with Reviews - YP.com
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11/10/2012
By: mercury168
Paraco Gas
Propane companies are notorious for dubious service, lack of price transparency and general overall unreliability. We thought we'd avoided those issues when we selected Paraco as our propane provider, but after hurricane Sandy, it appears that they've set an entirely new low bar from a service perspective. Like many, we lost power during the storm. Our generator ran for 5 days straight before we shut it down to conserve fuel. We called Paraco when the tank was at 45% and were told a delivery would take 4 days. Understandably, many propane companies were left scrambling after the storm. Roads were blocked, supplies were short and thousands of homes without power created an unprecedented demand, so it was understandable that deliveries would run a few days behind. 4 days later...nothing. No phone call, no update, no nothing. So we called again, looking for nothing more than an estimate of when we might expect a delivery. Lots of lip service and excuses. A promise that we had been ticketed for delivery, but no estimate of when the delivery might occur. Now, a second storm loomed. Would we get fuel before the storm? Can't tell you. Can you tell me why we haven't had a delivery yet? No. What can you tell us? We'll try to get to you when we can. Gee, thanks.One nor'easter, and two days later, still nothing. More phone calls, More perplexed customer service reps scratching their heads not being able to explain why we'd had no delivery. More lip service.In the meantime, neighbors who have Gault and Hocon (who is notorious for having the WORST customer service in the history of service...worse even than Comcast) received deliveries.It's understandable that in such a situation as the Northeast experienced that refills will take some time. But it's absolutely inexcusable that after more than a week these incompetent boobs can't even give a reasonable estimate of a delivery schedule or explain why they're having problems. Customers can deal with a lot of things if you just tell them what to expect. These dullards just shrug and tell you they can't understand why you haven't received a delivery yet. Simply put, they're nice people, but they are awful, awful, awful at providing quality service. Words can barely express how badly they suck. Incompetent boobs. I would recommend you call Hocon or Gault. They're perhaps every bit as aggravating, but at least they'll deliver the product.

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