1175 W March Ln, Stockton, CA 95207
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I got a Planet Fitness membership in April. I signed a contract stating the monthly fee would be $19.99 per month. Shortly after signing the contract, I found out I was pregnant and was having medical problems so my doctor put me on bed rest. The gym would not allow me to cancel my membership when I tried to and stated that I had to pay a $60 fee to cancel. I felt this was very unfair. To make matters worse, I went to sign onto my bank account and saw that my card was overcharged. I thought this was odd because I'm very responsible with my bills and had enough money in my account to cover all my expenses. I noticed that Planet Fitness had been charging my card $34.99 per month every single month since I started my membership. I called them on the phone to ask what happened. They said that they couldn't find my account so they charged it a late fee. How can they charge a late fee to the same exact bank account they cannot find? This doesn't make any sense to me. So I asked to speak to a manager. I was told that the manager would be in on Saturday morning from 9am-12pm. However, when I showed up during this time, a worker named Johnny told me that Leslie, the manager, had changed her hours last minute and would not be in until 1pm. They have not resolved my issue and I am writing this review to warn others about what is going on so it does not happen to them.
best new gym in Stockton! friendly staff, VERY clean, and awesome prices!!!!
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