Guarantee Auto Repair
1611 E Mariposa Rd, Stockton, CA, 95205
1.Mad Dog TowingServing the Stockton, CA area
TowingAuto Repair & ServiceTruck Wrecking
Sam Berri Towing-Lodi Heavy Haul
940 E Victor Rd, Lodi, CA, 95240
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The people were rude, did not allow me to access my vehicle towed from an accident when I am on the insurance of the vehicle and on the police report - because my father was the registered owner. I literally had to call the police to get access to my car again.
Really upsetting when you go see your totaled car to gather your items after a bad accident and come to find your things are missing.How can a company that supposedly strives on respect, trust, dedication, integrity and commitment allow there employees to steal from there customers.Wouldnt doubt the owners aren't aware of the theft nor would it surprise me if they encourage it.Both ladies at the front seemed friendly but the office was a mess. No way to present a company.There wasn't even a place to sit. Trash and paperwork all over the floor and desk.I was worried about my car the min I walked in to the office.I was told my keys were locked in my car.Though it wasn't locked when I left the accident with the tower. When I recovered car in there lot , it was not locked. My front bumper which was at least slightly attached while being towed away , was hanging off on the ground. My back license plate was missing. The frame that was initially on the plate was lying on the ground right beneath where the back plate is located.Someone from there lot obviously took it and for them to be so careless to leave obvious evidence is ridiculous. I had several clothes , a portable battery jumper,micheal Kors purse and other things that were in my car that are now missing.Yet again they leave sloppy evidence and fill a random basket/crate with some of my clothes and other things and leave it in my trunk.They sorted through my things and made a basket of what they didn't want and just left it there.Theres no reason for my belongings to be sorted through and in a random container that was not mine. My trunk and doors were closed leaving it with the tower. I already lost my car and now my belongings were stolen from this company.I didn't need the extra stress. I never got the choice of the towcompany that was taking my car.Stockon PD requested them. Hopefully you don't get this company as a chosen tow service if you get into an accident.Deff having my lawyer get intouch
Miguel was the name of the man dispatched to do my tow. Surprised me by being there within fifteen mins after sitting there waiting over a hour for another company i called first. Instead of just hooking my car up first he got me into the air conditioned tow truck made sure i was ok and comfortable assuring me everything was gonna be fine. Great people skills he has. I was practically crying when he got there and by the time he dropped me and my car off i was smiling and laughing. He turned a very bad situation for me into less of a ordeal thanks to his geunine concern for my well being. Thanks Miguel your a awesome tow truck driver and person. Sincerely Sheila Cooper
I hope if you have an emergency sitting on the side of the road you get better service then we did. At 10:00am, Debco sends you an estimate that they are going to be there to tow you within 1:30 min. after 1:45 min - they don't show up at all, no courtesy call - instead a text to your phone indicating "do you still need towing?". When you call to check why they haven't showed up, there is a forced apology and reason that doesn't answer your question why they didn't even let you know they are late (perhaps because you had to call them to do their job?) - the outcome - just wait for 1 hour more after the estimate or cancel the tow. Debco has been opened for a very long time, I guess that gives them reason to treat you the way they want to....
My car broke down last night so I had it towed back home. This morning I called AAA again to have it tow to the nearest auto shop. Mark was the driver and he was just a life saver. Within 5 mins of my call, I received a confirmation call from AAA stating driver will be here within 20-30 min. After about 10 min, Mark came. He asked what's wrong with my car and said if he can take a look before towing it. I said sure, might as well give it a last try. My car is old and alarm hasn't been working, when the alarm went off the whole day yesterday, it killed my engine. Mark was able to really quick diagnose the problem and disable the alarm. Then the car works! Not only did he fixed the car, but he also saved me a trip to the auto shop, which could have costed me hundreds. Great customer service and he really went out of his way to help me. Thank you Mark and Mikes & Daughters
Called these guys to tow my 98 accord that I lost keys for. Leo is the man. Real nice guy. Knew exactly what he was doing. Would def use these guys again! !
Fast & professional, did not make me wait that long at all. The price was reasonable.
You know, I have no questions about their service, as I didn't even get that far. But $75 to tow my car from my house in Stockton, to a shop in Stockton? No thanks.
They were their 10 minutes after I made the call. Fast service, driver that knew what he was doing and handled my luxury car with kid gloves. I appreciate that kind of service