311 Sunset Dr
Truck Service & RepairAutomobile Inspection Stations & ServicesAuto Repair & ServiceAuto Transmission
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I usually don't bother writing reviews as if I am become unhappy with the service I merely take my business elswhere. In this case, I am likely to not only quit buying from Big Valley but quit buying Ford's all together due to the service department. I have purchased Ford's my entire life, and 7 vehicles from Big Valley in the past 10 years, yet am treated like a 3rd class citizen. I actually was treated better at Kia when I went to a dealer on a $15k car that I did not even buy from them then I was at Big Vallery after have spending well over $200k, hard to get an appointment set up, hard to get a loaner car, paperwork not ready when I got there, two of 3 problems not fixed and the so called valet stopped to talk to others while he went to get my car, knowing I was standing there waiting. This is not my first challenge with the Big Valley service department but it may well be my last, and since they are the only Ford dealer that is local, probably my last dealing with Ford. One of my specific problems was with the alarm system in my truck (F150 Platinum) which kept going off on its own, the explanation to me after 2 years that I might not know how to use it (really, after 2 years of it working fine, just call me a moron) so they guarantee it works, in less than 1 hour of having it home, it goes off 3 times and I can no longer set it at all. The moisture on the insde of my windshield must not have been real either, that must be why my headliner is soaked and there is water dripping from the passenger side handrails and filling up the cup holder in the door on that side. GREAT WORK....the problem is that the service is so bad and that I have so many other things to be doing that I might just live with the problems instead of dealing with the headache of getting them fixed. Not only have they lost my business, maybe this review will hit home for them in other areas as well. It is unfortunate because I actually liked the sales process (cant say that often) but being treated like gold at the Volvo and Kia dealers and like dirt where I have spent the most money, does not sit well. As much as it pains to me to say....Chevy here I come....
I was rear ended less than 1 mile from Big Valley Ford and the collision center manager happened to be driving by shortly after the accident happened. He was such a comfort to me. He took photos of my vehicle for my insurance company and explained the entire claim process to me. He never solicited Big Valley to me, but after such care, I absolutely had no doubt where I wanted to take my car for repair. They arranged a rental car to be dropped off for me, and the repairs were completed in just 3 days. My car looks new again. I would highly recommend Big Valley fo everyone!
i went to the hitch house with a bend coupler and i had to have a hitch put on and i tell you what the guys thier were friendly as can be.. they didremoved my coupler and re-installed a new one and put my hitch on, they were fast i was out of thier sooner then i expected.. i recommend thier place and will go back again
jorge is a great mechanic had a problem with my car and other mechanics couldnt figure out wat was wrong with my car so i took it to toyo of stockton and wit the matter of minutes he figured out the problem now my car runs better then it did before #greatmechanic#cheaperprice#toyoofstockton
Jorge is an absolute pro. His attitude and ability are very impressive, but his prices are even better. He does what he says he will do and does it fast. He has worked on both my Prius and my Sienna. If you have a Toyota or any hybrid that needs work check with Toyo of Stockton.
I had brakes and wheelbearings changed, had wheelbearing problem after 3,400 mi., Larry, Will, Charlie, stood behind work with class, and in a very timely manner,they now have a customer for life, you can trust them, very knowledgable in all aspects! thank you!!
Very helpful. Parts were better than described. Salesman was very courteous andmy parts were ready when I arrived. Thanks, I will be back for more parts for my Mercedes.
I highly recommend Hitch House based on the fact that I've used their services several times and every time it's been great. No fuss, no stress, just great service.
They may have lots of parts and things but the problem is you'll never find it. You can wait to ask for help but it won't be very helpful.
I have been contacted by the dealer, specifically the GM and I will hold off on my review until I see how they take care of me......tbc
- Vehicle make and model
- How much of the cost insurance will cover
- Whether the windshield installers come to your location or you bring the vehicle to them
- Standard service costs of the windshield installers