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12/03/2012
By: lucyann.shortess
Drake Auto
I've been bringing tempermental VW's to Carl for about twelve years, as well as my husband's older model Prius. Carl is a wonderful mechanic if you're looking for someone who is skilled, honest, charges a fair price for their labor and services, and will be there six months (or ten years!) from now when you go to look him up again. You're not getting an entry-level mechanic, you can't expect dollar store prices. He has diagnosed very difficult problems for me, helped me triage repairs when money was tight, and he's also sent me elsewhere when it was something he couldn't do. To add to another review I saw, I have never felt diminished or condescended to due to my gender, and when I clearly knew what I was talking about, he listens and doesn't try to explain it from the sticks on up - no need to ask my husband (who knows less about VW's than I do!) to deal with Drake Auto.When I was growing up, we called the people who actually fixed our cars when the dealership couldn't, "shade tree mechanics", because you pulled up beneath the big shade tree on the side of their driveway for them to work. Carl and Kyle are the best shade tree mechanics I've ever worked with, with all the modern conveniences and high tech diagnostic tools. One suggestion - when he gives you directions to the shop, listen to them, don't assume you'll be able to find it because you know where the street is. The new location is a little hard to find, but very worth it! When I got my new car, I felt like I needed divorce papers. Luckily our aging Prius has kept us in touch, and my car is out of warranty soon. ;)
10/10/2012
By: kyle.j.epstein
Drake Auto
This is to respond to my other reviewer. This car came in for tire installation and a bad motor. When I went to install the tires the studs were not long enough. This is a custom install with 24 inch rims on a older Caprice. I ordered studs and had them on in a few days. I called the customer and told him he needed a new motor. I always take a deposit before starting motor jobs. He said that was fine but he didn't have his credit card with him and I should call him back on Friday. When I called he said he would not have the money until next Friday and to call him them. I got no answer. When he finally called me a week later he said he was back at work and could make a $500 deposit in a week. This went on for some time then he sent an email one day saying he didn't think he should have to give a deposit and felt I just wanted a deposit because he was black. I told him I was very offended by his comment and one of my best friends is black and he needs to just pay me $60 for the cost of parts and I would not charge him any labor and take his car somewhere else. A couple weeks later his girlfriend paid for the car on her credit card and then this review pops up?
10/10/2012
By: samig.
Drake Auto
I have been bringing my car to Carl for the last 10 years. I have never once left the shop feeling taken advantage of or disappointed in the quality of work. When you drive your car away from Drake Auto you can feel confident that your car is repaired properly, that the wheels will stay on and that it isn't held together by duct tape. I brought my car to Drake Auto after having the routine maintenance done at the dealership. The auto department at the dealership claimed that I need $2000 worth of repairs. Brought the car to Carl for a second opinion. Guess what? Not only did I not need the the repairs they said I did. They missed a crucial issue with the car where the transmission was basically bouncing up and down. Carl confirmed that the repair was covered under my warranty and got the part ordered and fixed. Carl is an honest and master -mechanic. Which I know may be a shock if you are used to dealing with crooked ones. Your car could not be in better hands than with Carl. Shane & Anita
07/09/2014
By: John W.
Dulles Auto Care
I visited Dulles auto care this afternoon. I have a 2005 Toyota Camry. It was making lots of noise from under the engine and there was a leak from engine. The repair shop nearby told me I need a new engine and will cost near $2000. I was not willing to spend that much on my car. I was driving by and saw their banners on the road and I thought it wouldn't hurt to ask. There was an extremely long line and was very busy. Lots of cars waiting. I had walked in the office and there was a man named Awais. He was the owner of the place and friendly. I asked him what is the problem and cost. He brought the car In a few minutes later and checked it out. He came back and said the water pump kit needs to be replaced. The cost was 350 including everything. I agrees and my car is running great now. I recommend this workshop if you have any car problems.- John Wayne
10/13/2012
By: dmf0371
Drake Auto
Carl and Drake Auto have kept my Audi running in tip-top shape for nearly 7 years. He provides high quality automotive service at a fair price. Carl takes the time to explain what service/repair your car needs, and why. Drake auto is friendly, professional and customer focused, and I have never felt pressured to make any repair. Service is performed in a timely manner and my car has always been delivered on time. I have recommended Carl and Drake Auto to many of my friends and they have also spoken very highly of him and the service Drake Auto has provided.If your car needs service, you should take it to Drake Auto for top quality service at a fair price.
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05/16/2017
By: ras458
Merchant's Tire and Auto Service Center
I had a tire issue that I had purchased from Ashburn Park Plaza Parkhurst tires and it was a bad batch of tires that was stalled in my Toyota nobody in MERCHANTS which step up and help me for the warranty of my tire and I purchased a five year warranty for that as well but I have to say The manager Joey in Sterling Potomac merchant tires was an outstanding performance of customer service and he went every angle and every step out of his way to help me and solve my issue of my tires I did have to cough up some money but I got the best service I can ever imagine from this one manager "Joey"!!Thank you Joey!
10/09/2012
By: carl.epstein.18
Drake Auto
What can I say. Anyone can write anything they want on the web. First review says they left their car at my shop for weeks and I never even opened the hood. Hmm interesting. Something doesn't sound right here. I am an honest business owner trying to make a profit and be fair at the same time. In this economy I am practically giving service away. I'm sorry but it would be ridiculous to believe I would keep a car for weeks and not even open the hood and then charge $2000. I would at least open the hood ! Only kidding.
11/29/2012
By: gcraig621
Virginia Tire & Auto of Cascades
I was in last week to get an oil change, tire rotation, and state inspection. While I was unimpressed with how long it took (over 2 hours and it wasn't a long line), I was surprised at what I saw when they changed the oil. I'd paid for synthetic oil and the tech put regular oil in, but before I could say anything, he recognized the mistake, drained the regular oil, and replaced it with the synthetic. Maybe they were slow, but I'll take slow if it means they're honest.
11/26/2012
By: gfdg95
Virginia Tire & Auto of Cascades
We always receive excellent service at Virginia Tire and Auto of Cascades. Most recently I took my car in for a Safety Inspection - I was in and out in 25 min. Staff is friendly, bathrooms are clean and there is TV to watch to pass the time.. I think the one of my biggest satisfiers occurs when I have work done that takes time (hours to 1/2 day) - they will give me a ride home and they will also come pick me up when my car is ready. That is huge. Thx!
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11/04/2016
By: Saubhagya S.
Dulles Auto Care
Excellent Service !!! You can't imagine how best is the service in Dulles Auto Care. The owner is very trust worthy, honest, gentle man and faithful. The mechanics know what to do and how to do with best accuracy possible.Price, nobody can beats with this high quality service. I had done several work on my Lexus truck with them and every time they amaze me with their service and expertise. No doubt they are the best.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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