Worst experience I've ever had. What a disaster. STAY AWAY.I went in for an oil change with my 2015 Ford Fusion, and they were having trouble getting the hood open - note that I've never had any trouble with the hood before. They asked me to close the hood and re-pop it, upon doing so I look up to see them stabbing at my hood with a screwdriver. I immediately get out of the car to ask them to stop, because I've never had a problem with the hood... I see the damage to my car right away, they not only scratched some of the premium tri-coat paint off of my vehicle, but also put a dent in it as well from the prying action of the screwdriver on the front of the car.When I asked for them to fix it, he said they promise they'll get it fixed but asked that I leave now because they're getting ready to close. I wouldn't leave without more information... I wanted a signed paper stating what will be fixed, and how it will be fixed. This is when the lube tech from down in the pit comes up and starts swearing at me, asking me if "I want my whole f***ing car repainted or what" and making fun of my vehicle?! The owner or manager that was there kept saying it's not a big deal, it's not a big deal. But damaging my vehicle is a big deal to me... He even said "You know, I don't think we even did this"... and kept asking me to leave again. I kept demanding a paper signed by them stating that it will get fixed.They finally pulled out a blank piece of paper and scribbled a signature on it and said "we will fix the hood latch and touch up". It was signed by the person that actually damaged the vehicle with the screw driver. They told me they would call me the next day (Saturday June 3rd)) or the following Monday (June 5 2017).I was then asked to leave again and I did as they were getting quite angry and I felt the encounter might turn violent based on the tone they were taking and how much they were screaming and swearing at me.This was by far the most unprofessional place I have ever been to.It is now Monday June 5th, and I called to get some status on this and they said their mechanic is unavailable after I heard them call for him while they set the phone down... I asked when they would be available and they said "oh I have no idea, he's going to have to call you when he's back". It's clear to me they're avoiding the situation now completely and will refuse to take any responsibility for the damage they've caused.STAY AWAY FROM JOE'S QUICK LUBE.
I went here for an oil change, and I have to say I'm gonna keep going there from now on. I'm a single mom and I can say I've had bad experiences in the past, but not here, they have a new manager there, I think his name is Joe, very nice guy, took care of me, didn't have to wait long, I wasn't over charged either, I highly recommend this place.