Liars, crooks, I agreed to purchase for listed price of 10,600, then they said trans had to be replaced, then raised the price too 11,400 then said could not sale for more problems now they are selling for 13,995 trans had to be replaced, then raised the price too 11,400 then said could not sale for more problems now they are selling for 13,995
04/23/2014Germain Ford Lincoln of Statesville
I had already been pre-approved for a new car loan through my bank when I visited Germain Ford of Statesville on a Saturday morning. My goals for that day were to look at the new models, get a offer for my trade-in, and price to take back to my bank. I had no intention on buying a car that day. I was pleased when my salesman Don Scott immediately appeared to greet me. I explained to him the purpose of my visit on that fine morning. Don was very friendly, not pushy at all, and immediately began to show me the vehicles and discussed pricing. After a test drive he had an appraisal ready for my trade-in. Don then asked if he could generate numbers that I would be happy with, would I be interested in purchasing that day. I said, "Sure", thinking there was no way they would beat my bank's interest rate. Boy was I wrong. After a few minutes Don came back with a 0.0% APR for the life of the loan. Although shocked, I kept waiting for the hidden cost or term which would send me out the door and back to the financial institute of my choice. Thankfully, that moment never came. There were no hidden fees, no extras, no add-on, no tricks, no BS whatsoever. Everyone was super friendly and honest. They gave me a fair deal on my trade-in and a price on the new vehicle that I felt very satisfied with. Granted, I came in with good credit, so results may vary on interest rates but I would highly recommend Don Scott and Germain Ford if you are in the market for a new vehicle.
DO NOT use this company, they cheated me. I took my car to them on July 1 and got a estimate on July 2 paid it in full on the 3rd, they told me that they would start the job on Wed. afternoon but it would be finished on the 5th due to that they were closed the 4th. Called them on Friday the 5th and they said that they ran into problems and that the car wouldn't be done until Monday the 8th so when I called then they said that the car would be done by noon. When I called at 2 pm they said the the part didn't come in until that morning, what part held them up the spark plugs, the wires, or the gasket, what auto repair shop doesn't have any of this in there shop, what auto repair shop has to send out for these parts. That it wouldn't be done until Tuesday at noon. So I called Tue at 11:15 and they said that the car was done and that it had been done since Monday. When I went and got the car they didn't even do the job that they said that they were going to do. I approved them to change spark plugs and to put a new head gasket in, but the bill said that they did spark plugs, spark plug wires and a valve gasket. WOW the only job that I approved was the spark plugs, I didn't approve the wires or the valve gasket they didn't even do the head gasket. $485.00 for spark plugs and used spark plug wires and a valve gasket, and the car still leaks oil. Having to take my car to another mechanic to see what was done and what wasn't done. BEWARE THIS PLACE WILL STEAL YOUR MONEY AND NOT DO THE WORK THEY WERE SUPPOSE TO DO. I am not working and I had to borrow the money to have my car fixed. The worst thing about this company is that they didn't even communicate with me, they took my money and then took their time knowing that I had no transportation they had my car for 9 days for what spark plugs, used wires and valve gasket.