Best 30 Chinchillas in State College, PA with Reviews -
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By: Susie W.
Very poor customer service. Rachael, the grooming salon manager was out sick last week. She wanted someone else to do my dog this week so she could catch up. I said no, I prefer to have her do it. She then wanted to move my appointment to another month out. I tried to explain that I had the appointment originally, and my dog needed groomed and couldn't wait. She didn't care. I either had to wait a month or let an inexperienced groomer do my dog. I didn't feel that was fair. The two best groomers in this salon left recently. There is one groomer there now who doesn't even have a certificate. They don't care about loyal customers. Very poor customer service.
By: Michael S.
Worst service and disregard for animal well-being I have ever seen. Peta needs to investigate this store.
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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