05/07/2017Zibibbo 73 Trattoria Italiana & Bar
Went to dinner at 6:30 pm on Saturday night with wife and daughter. My wife ordered Cannelloni Ripieni con Pesto Genovese, described in the menu as a hollow pasta stuffed with jumbo lump crab and Maine lobster, béchamel pesto sauce. My wife is allergic to shrimp so she confirmed with the waitress that the Cannelloni was stuffed with lump crab and lobster. However, when the dish was delivered, my wife quickly discovered that instead of being stuffed with jumbo lump crab and Maine lobster, the Cannelloni was stuffed with crawfish. My wife showed the dish to the waitress, who didn’t know what crawfish looked like. She suggested that we speak to the manager. The General Manager, Rocco, came over and said that the kitchen must have used crawfish by mistake. I told him that it looked to me like a bait and switch, knowing that most customers wouldn’t be attentive enough to catch the much cheaper substitution of crawfish. He then said that the dish was a special two nights prior, which also doesn’t make sense. Did he really mean that they were serving meals made two days earlier? (According to their website, the special on Thursday was Salmon Neptune with crab meat and lobster sauce and there were no other specials this week with crawfish.) I then told the General Manager that my wife was allergic to shrimp and doesn’t eat crawfish, so we don’t know what kind of reaction she was going to have and that I was not going to pay for the entire dinner. He agreed and offered my wife something else. She asked for a Caprese Salad. The salad that was delivered did not have the “vine” tomatoes as described in the menu, unless by “vine” they mean unripe. Again, the dish she ordered was inedible. The only bright spot in customer service was our waitress, Erin, who was very pleasant and attentive. Our visit tonight confirms what we’ve heard from others that the new GM and chef don’t care about the customer.