Best 30 Sports Store in Springfield, VA with Reviews -
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By: Ahmed A.
Dick's Sporting Goods
worst customer service ever. I bought soccer cleats recently. Tried them at store, they were OK, Took them to register, paid for it, and before I pay I asked the cashier, what's the return policy? she didn't answer, was distracted by another co-worker.. So, I assumed it's like any other product, you have 90 days to return. So, I took my cleats to the field (happy), put them on, 15 minutes into playing I started to feel pain, I couldn't continue , so I left. Next day, I went back to store, after I cleaned by cleats, I went to one of the cashiers to return them, he said "sorry I can't help you, they are used on field, talk to "her", maybe she will help you" , and he threw my shoes to the next register like trash.. So , I look at "her" (don't know her name), she was busy too, she looked at me saying in a very high tone "can you wait a little", and she looked angry at her co-worker.. then she said the same, but I insisted that this was not clear (the return policy) when I purchased the pair... so she calls someone else to help me or maybe intimidate me maybe .. another assistant who said "we can't return these, they have been used" ... so I said "the receipt doesn't say that" .. he said "its written on the back sir, ... seriously??? who reads the back of the receipt??!! .. then i stated that I asked about the policy but I didn't get an answer , and the cashier didn't explain to me the return policy... he said "if she would explain the return policy it will take her 5 minutes to do so, plus it's written down there", and he pointed to a little black sign, that is twisted, down below the register, that no one would notice , as it's not in eye sight! ... I don't care if it takes 5 minutes to explain return policy.. I wasn't asking for return , I was asking for exchange into bigger size or store credit, would it really take 5 minuets to say "sir, if you wear these on the field, you won't be able to return them, even if they chop your toes into picees " !!!!!
By: John C.
Dick's Sporting Goods
Store was very nice, and the staff was friendly. Tested out a few golf clubs, I will definitely be back to buy.

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