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12/15/2016
By: Brandon R.
Springfield Veterinary Center
Not open about their polices. My last vet (Thrive in Austin, Tx) allowed me to not to a heartworm test for my dog since he was on heartworm prevention already and had a previous heartworm test. Therefore I declined the heartworm test when I went to Springfield Veterinary Center, explaining that my dog was already on heartworm prevention. I WAS NOT TOLD THAT DECLINING THE TEST MEANT THAT THEY WERE NOT ABLE TO PRESCRIBED ANY PREVENTION TO ME. They had time to mention this when I asked how to get medicine online for my dog and was told that the online seller just had to contact them. I understand that different vets have different policies but I would not have declined the test if I had known the result. When I found out that they did not allow the prescription from the online provider, I called to find out the issue and was told they did not have a heartworm test for my dog so would not provide it even when I pointed out my dog had a test from 2014 and be on prevention since. I'm still angry that I wasn't informed of this policy when I declined the test or when I talked about getting heartworm prevention. Will never go to them again, rather eat the cost of going to another vet to get the heartworm prevention. I increased the score due to being offered a free heartworm test after the Veternarian called me back, though I did not take him up on it.
Tips & Advices
Bring medical records and medications that your pet is taking. Also, you should bring your ID and a form of payment.
Yes, there are veterinary clinics that only deal with emergency cases. They generally take walk-ins and referrals from family vets.
Yes, emergency vets treat dental emergencies and dental trauma. Freshly fractured teeth are the main category of dental injury that vets consider an emergency.
To prevent health emergencies, experts recommend supervising one’s pets, and trying to make sure they don’t get into emergency situations. A majority of emergency vet visits happen because animals were struck by cars, bit by other animals, or ingested toxins. Otherwise, the best way to prevent emergencies is by having a go-to vet you can call with any questions, and being vigilant about potential symptoms (i.e. runny stool, or trouble walking) as they appear but before they become extremely serious.
Experts say that the conditions that necessitate an emergency veterinarian visit include collapse, seizures, inability to walk, partial paralysis, and any difficulty breathing (non-stop panting, constant coughing, hyperventilation, or elevated heart rate). Gum color is often an indicator that something is wrong--especially blue gums or very pale gums. Excessive vomiting or a distended abdomen should be considered an emergency situation. Signs of any trauma or excessive bleeding should send your pet straight to the vet. Lastly, for cat owners, urinary obstruction is fatal if not treated, and generally occurs in male cats.

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